Central Bank E Independence St, Republic

Central Bank Reviews

• R

  Rachel Davis
  5

  The Central Bank of the Ozarks Republic Branch is by far one of the best banks around. They are always so helpful, willing to helpful and provide information requested. We have moved into a different town but I still call the Republic Branch for assistance because they truly do care.

  Response from the owner

  Rachel, thank you for your review! I will be sure to pass this along.

• B

  Brad Campbell
  5

  Whether I use the drive-thru or go inside the girls behind the counter are always helpful and friendly. Lauren Burke is great. Because I paid cash for everything I had no credit. She set me up with a secured credit card. I now have established credit with a good credit score. Lauren made this possible for me.

  Response from the owner

  Brad, thank you for sharing this! We will be sure to pass this on.

• R

  Renee Williamson
  1

  The older lady, which I presume is the manager, was completely rude, dismissive and perhaps even had a condescending tone. I realize it was almost quitting time so I guess customer service and helpfulness had already went home for the day. I’ve banked at Central bank since before it was Central bank and even before it was Empire bank, but it may be time to find a new bank since my issue was of no concern to you. People, if you think a cashiers check is better than a check or if you think having the financial institution it was written on call and verify the funds to your bank (which were both in the same town) you would be wrong. And don’t expect an explanation because she won’t give you one. She can only repeat her policy over and over like talking to a machine. So thanks for costing me the car I was trying to purchase. I’m sure you’re super pleasant to work with on a daily basis! I’m sorry I didn’t catch your name so I’ll just call you Karen with Central bank in Republic, MO.

  Response from the owner

  Renee, we appreciate you sharing about your recent experience and have informed our Retail Management team.

• R

  Rick Casada
  5

  Republic MO branch staff exhibits excellent customer service skills. The girls at the teller windows and drive up are professional, polite, and courteous. Thumbs Up!

  Response from the owner

  Rick, thank you for sharing this with us! We agree, the staff at Republic is pretty great.

• J

  Jessica Feldmeier
  5

  Lauren Burke is the BEST! She is always kind, professional and helpful! She always follows up on all my questions and helps connect me with what I’m seeking! I’m so grateful for her with all my banking needs- I highly recommend working with her!

  Response from the owner

  Jessica, thank you for taking the time to post a review. We agree, Laruen is pretty great!

• c

  caitlyn sturgis
  1

  I’ve just recently had my card info stolen and had to get a new card mailed to me because I’m a college student and can’t drive to a branch that is three hours away just to get a card. I would now if they didn’t already mail it out two weeks ago. I’ve never had a bank take so long to mail a card to me and the fact that when I call there is nothing they can do but say “sorry we mailed the card we don’t know when it will come and we can’t fix your credit score from missing bills or help in any way” is very depressing. I don’t do auto payments for many reasons and the fact I can’t pay my bills now is extremely difficult. I have had no way to pay for anything for 2 weeks now and after calling customer service a second ago and getting the rudest person ever I am about done with Central Bank. Worst customer service. UPDATE: now taking a month for a new card because they didn’t switch the address (when I told them over the phone and they said they did) and my card got shipped to my old address that is now a rental property. Had to have a second card shipped out and couldn’t do overnight and told me to ask my family to help pay my bills.

  Response from the owner

  Caitlyn, we are so sorry and have passed your comment on to our local Retail Team. I have also sent your information to our Republic Branch Manager and she will be reaching out to you directly.

• C

  Carl Sims
  4

  Been in there a few times . And the lady that seems to help me was very nice . Professional. But all the ladies was friendly thanks miss M . You done a fantastic even laughing at jokes thanks again . They all welcomed you when you walk in . And even drive through they was friendly service also . But go in and say hello . Remember they are people to . Again people has issues at times but doesn't mean all has issues. Just like any other place . But they are nice people so check them out ...

  Response from the owner

  Carl, thank you for your kind review! We will be sure to pass this on to Renee and her team.

• N

  Nancy Hatcher
  5

  We have been banking with Central / Empire Bank for 40 plus years. We switched to the Republic branch 19 years ago and have never regretted it. I'm not sure why Renee, the bank manager, has received such negative reviews because we have ALWAYS found her to be very accommodating and helpful! There was NO discrimination however she is bound by company policy. I suspect those who felt discriminated against expected to be discriminated against and as such perceived the experience as discriminatory.

  Response from the owner

  Nancy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

• J

  Jessica Laster
  5

  Republic branch is the way to go! Super friendly staff and extremely helpful as well. I walked in without a clue on how to build credit and within a year I have just recently purchased my own vehicle. Very good at teaching and they truly care about their people!!!

• T

  Terri Bauer
  5

  I love banking at the Republic branch of Central Bank of the Ozarks. The staff there is always friendly and helpful, and the branch manager is fantastic. Every time I go into the bank, I am greeted by name and always receive quality help.

  Response from the owner

  Thank you for the review, Terri! We are pleased to hear that you are being treated right at our branch, we look forward to serving you again!