Centra Credit Union 26th St, Columbus

Centra Credit Union Reviews

• S

  Stacya Hendrickson
  5

  I lost my wallet but I came in and got some amazing service from the very pleasant Courtney. Her seamless service made my day. She did an outstanding job and quickly got me back on track. Thank you!

  Response from the owner

  Thank you for the review, Stacya! We appreciate your Membership and look forward to seeing you at your next visit!

• E

  Eddy K
  1

  The absolute worst. They had an update with their system and told people to do one thing with their bill pay accounts and then charged them double after telling customers to redo all of their accounts. We were told we wouldn’t be reimbursed for their own mistake that they told us to do. I have been a customer there for easily over 10 years and after all of the headaches, unfriendly attitudes, and witnessing slammed doors in people face’s (yes that did happen) for an update that they did, I’m currently looking for a new bank. I wouldn’t give them a star even if I didn’t have to honestly. Worst customer service ever.

  Response from the owner

  Hi, Eddy. Thank you for being a long time Centra member! We apologize for the lack of service you received as that does not meet our services standards. We take pride in being Centered around You, and strive to provide the best service to our members. Please reach out to our Contact Center @ 1-800-232-3642 if you still need assistance with your Bill Payer Account. They would be happy to assist you and provide more information on the situation, as we have different scenarios happening at this point in time. Thank you for the feedback.

• J

  Jason Bowser
  2

  This use to be a very good option in banking but ever since they changed their computer system over, it has been a train wreck. You can never reach them via telephone and the lines at the branches are extremely long and excruciatingly slow. The customers don’t understand the system and it has become apparent that the people working at the bank don’t either. It’s extremely unfortunate that they rushed into a new system without fully understanding what it would take to switch over. Right now, banking here has become a liability and not a seamless process.

  Response from the owner

  We appreciate the feedback, Jason. We apologize for the longer than usual wait times in our Branches and on the phone. We are working quickly to serve all our members. This system upgrade was a necessity for us to be able to better serve our members in the future, and even through intense testing and training, we are all learning the brand new system together. Thank for your patience and being a Centra member.

• E

  Ethan Bailey
  1

  Convenient locations. But that's literally the only thing convenient about Centra. You'd think a smaller bank would be easier to work with than large banks on things like auto loans and check cashing, but they just aren't. I ended up opening an account with a larger bank. I would advise you to do your banking elsewhere if you want to have a bank that isn't a pain in the ass any time you want to use them

• T

  The Elevator and Airplane Finder
  2

  To be honest, this is the worst location in Columbus. The coin machine always breaks down on every visit I’ve had. They are ridiculously understaffed and you likely will have to wait almost 20 minutes in line because they almost always only have 1 person working. I didn’t give one star because the employees are always friendly Don’t bring your business here

  Response from the owner

  Thank you for sharing your feedback. I'm sorry for the frustration you've experienced with wait times. We appreciate your Membership! Feel free to reach out to us at any time: https://www.centra.org/contact-us/

• H

  Hema Kumari
  5

  Friendly employees and excellent customer care. Jorge helped me to solve my issues quickly. I would highly recommend this branch.

  Response from the owner

  Thank you for sharing your experience, Hema! We appreciate your Membership.

• C

  Cristen Cowan
  3

  It's a bank. Used the atm. Have never been inside. This is not the one closest to my house so I have no idea how things are inside this branch.

  Response from the owner

  Thanks for being a Centra Member and sharing your star rating, Cristen!

• s

  stephanie scott
  5

  Great reps very friendly on certain days not busy at all i like my account i recommend centra to everyone who near one

  Response from the owner

  Thanks for the star rating, Stephanie! We value members like you!

• S

  SureShot Coles
  5

  Love Centra. They treat us great

  Response from the owner

  Thanks for the star review. We value members like you!

• K

  Kenneth Sanchez (Kenn)
  5

  They take care of their members.

  Response from the owner

  Thank you for the feedback, Kenneth! We value members like you!