Centra Credit Union W Jonathan Moore Pike, Columbus

Centra Credit Union Reviews

• J

  Joey Schoonover
  2

  I had an appointment scheduled head of time at 1:30 and I showed up at 1:15 out of courtesy. I ended up waiting until 1:48 to eventually get “help”. The said “help” I received was just being told I have to wait until June to refinance. I would have rather been told that over the phone than have to make 2 other appointments. 2 stars for 2 appointments

  Response from the owner

  Hi Joey, I apologize for the frustration. I've passed this information along and a Team Member will be reaching out to you.

• I

  Irydian Gutierrez
  1

  Worst drive through ever. They have one person on a busy day. I’ve been there multiple times in the past few weeks and waited for over 30 mins at the drive through when it was finally my turn they didn’t even acknowledge me or apologized for the delay still had me waiting for another 10 mins and I asked for my ID Back because they were taking way too long and I had to leave by then and again he didn’t even apologize or say anything else. Centra on 25th is quicker and more professional staff.

  Response from the owner

  Hi, Irydian. We apologize for your experience and will pass this feedback along. Thank you for sharing. If there is any additional feedback you can provide to help us improve our service, please share it at https://www.centra.org/contact-us/. We appreciate your Membership!

• H

  HoneyThang
  5

  I just wanted to tap in to say that out of all the times I have visited this location, I have not had an issue. Thank you for your service.

  Response from the owner

  Thank you for the five-star rating, Jasmine! We appreciate your Membership with us and look forward to seeing you on your next visit.

• I

  Ian Godfrey
  1

  If the service was any slower they would move backwards. They are more interested in socializing with each other than getting customers taken care of. This one is much closer to my house but in the time it takes them to take care of 2 customers I could get to the other one and back 3 times. This ie the third time been to this branch and it's the same every time.

  Response from the owner

  Hi Ian. Thanks for the feedback. We do apologize for the service you have received. We value our members and strive to provide excellent service at every visit.

• R

  Robert Hollis
  5

  Teresa Palmer and Sharon at Jonathan Moore branch in Columbus indiana are the greatest!!!! Many thanks for always being there when we needed help with anything. Robert, Kathy and Dallas.

  Response from the owner

  Thank you for being a Member, Robert Hollis. We look forward to seeing you on your next visit!

• J

  Jake C
  5

  Tellers are friendly and polite, accounts are easy to set up, their overdraft protection fee is only 50 cents compared to fifth thirds $12.50! Good place for young adults to start building credit.

• R

  Ryan Hawn
  1

  Well you have to love it when you get a hateful call from their worthless loan officers who just call to tell you that you as a customer is an inconvenience. No info at all was given, not even her name. Just a very rude, hateful, short tone and responses, you could tell that she had to get out suck down her cigarette. So if you're looking for proper customer service and a bank that cares, and is willing to help I suggest seek elsewhere, I know I did.

  Response from the owner

  Ryan, we are sorry to hear about your negative experience. This is certainly not the experience we want to create for you or any other member. Unfortunately we can’t find any record of a Centra employee calling you recently. We do have a manager trying to reach out to you now to get more details so we can improve our service. Thank you for your feedback.

• G

  Gwen Walter
  5

  My brother and I want to thank Teresa Palmer for her outstanding customer service—and patience—as we deal with our mother’s finances. Her help is deeply appreciated.

  Response from the owner

  We love to hear that, Gwen. Happy to have great Members like you and your family.

• S

  Susan Burton
  5

  I LOVE all the low and no fee options at CENTRA Credit Union! Being a member of this credit union gives me options and input I NEVER had at banks!

• D

  Dennis Moore
  1

  Needs more drive up teller during this pandemic, I've spent 15 minutes in line and haven't moved at all only seen 2 people get done

  Response from the owner

  Hi Dennis, I apologize for the delayed response. We are sorry for your wait in the drive-thru, and we thank you for bearing with us as we've adjusted our operations to help slow the spread of COVID-19.