Cathay Bank Colima Rd, Rowland Heights

Cathay Bank Reviews

• D

  David Ng
  4

  Bankers are helpful and friendly. They helped me open business accounts on a Saturday. Only issue is their business credit card products, they outsourced their business cards to Pinnacle bank aka “Apex card member services”, which did a hard pull on my personal credit report. Despite my 800+ credit score they denied my business card application and refused to tell me why. Apex CS lied to me said Experian made the decision. Called Experian they told me that they only provide credit reports, it’s the bank who made the decision. I went to Citi and got approved with business card without even pulling my personal credit report. If you are looking for business credit cards, go with big banks who has their own credit card products.

  Response from the owner

  Thank you for taking the time to share your recent experience. We are happy to hear about your pleasant experience with us. We are forwarding your comments related to obtaining a business credit card to the appropriate department in the Bank to investigate; would you please visit our website at www.cathaybank.com/contact-us and click on Make Complaint so we can get more details on this issue.

• W

  Wei-Chi Lee
  5

  Wanna give a compliment to teller Michel Leeng. She's been attentive, helpful, and always welcomes me with a big smile and greetings every time I see her. Hope the manager sees the review here.😊

  Response from the owner

  Thank you for taking the time to share your recent experience. We are happy to hear about your pleasant experience with us. We continually strive to provide excellent customer service. Thank you for choosing Cathay Bank for your banking needs. We look forward to serving you in more ways in the future.