Wells Fargo Bank Colima Rd, City Of Industry

Wells Fargo Bank Reviews

• X

  Xin Huang
  1

  Don't bother wasting your time if you ever want to refinance at this location. 4 weeks can't even set up an appointment, keep giving me new and lame excuses postponing my appointment. In the end, I have to say enough is enough. The mortgage specialist, I think her name is Jesse, is either very good or very terrible at her job. Anyway if you want to refinance, my advise is to seek elsewhere.

  Response from the owner

  Hi, Xin. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Lynn Vanderschuur
  5

  I was having trouble adding a contact to Zell some money to my dad. When I went in the bank was very busy and one of the bankers took time out of her busy day to help me. I didn't get a chance to ask her name. But she was amazing. This is one of the many reasons I love Wells Fargo. They always take time to show how much they care.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• J

  Joseph Rios
  1

  Really ridiculous how a manger can talk to a customer. I had walked in and they said let me get my mangers help the manger a Chinese guy come to talk to me being really rude and just ruined a whole day so early in the morning , I would love to talk about this to someone because I am shocked and can’t believe how people can treat other. Makes me really think about my future at Wells Fargo. The feelings I feel Is terrible and no one should be feeling leaving the bank.

  Response from the owner

  Hello, Joseph. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• A

  Anthony Gonzales
  4

  Clean, nice staff, love the atmosphere very welcoming. They kinda lagged but everything got taken care of.

• G

  G O
  1

  The wait here is ridiculous!! Waited 1.5 hours to be seen by a banker to make a wire transfer. I came during my lunch break and ended up getting back to work late!! Put more people on shift or hire more workers!! Who is going to compensate me for my wasted time?!

  Response from the owner

  I'm truly sorry the long wait at this branch caused you to be late for work. To ensure I can forward your experience to the appropriate team, please mention your review, Google username, full name, and phone number in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Jessica, Wells Fargo HL Social

• V

  Vivian Nguyen
  1

  This branch has really bad customer service. The Hispanic teller I dealt with today was quite rude. I wish I knew her name. I deposited cash and she asked me too many rude questions. Was it wrong to deposit my own cash to my own bank account? Please don’t make customers feel like they are treated like a criminal. Instead you should show some respect and welcoming to your customers.

  Response from the owner

  Hi, Annie. I’d like to learn more about your concerns. Without sharing any account numbers, please send additional details to [email protected]. Thank you. -Shannon, Wells Fargo HL Social

• D

  Dorothy Thomas
  3

  This WF bank is the closest one to me, so it's convenient. I am disabled and every time I've gone there I have to wait for the 1 handicapped spot, and they allow able bodied people to use it too!

  Response from the owner

  I appreciate you bringing this to our attention, Dorothy, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• j

  jenny lopez
  1

  Terrible they never answer the phone and are extra slow at getting people out and going

  Response from the owner

  Hi, Jenny. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• j

  john magpayo
  1

  I have always known that Wells Fargo Bank Checks are garbage, well yesterday it's even worthless than garbage. I will no longer be accepting Wells Fargo check payments. Tried to cash one yesterday and they ask for two forms of ID, that's fine so I showed them two state issued IDs. Then they have me wait so a banker can process the transaction, when he was finally available, he calls up the person who issued the check and inquired if he has indeed issued a check with this amount to this person. After all of these were confirmed to be correct, he wants more proof. They now want a thumb print. What the hell is this, felt like I am being treated like a criminal. After they mentioned that they require a thumb print, I just had it and walked out of there.

• A

  Anthony Johnstone
  1

  Sucks. Someone withdraw money from my account at this branch. I have never been to CA, I have my card, my ID with me all the time. I have no idea how could someone just took money from your account ? It is so horrible and unsafe to put your money at wellsfargo bank account. I assume the banker did not verify the ID information, they just give the money to the person. How did you ensure the customers' safety ?