Cash Store Taylor St, Houston

Cash Store Reviews

• V

  Vandrea Lewis
  5

  My first time here and she made me feel so welcome Amazing customer service skill I love it already Great job guys

• K

  Kenya Boatright
  1

  Do not recommend. The evening staff was very nice but the whole process was not fully explained and when asking for explaination from the day staff, was not given answers that made much sense. Had to go back and re-sign paperwork to be told I needed another form of ID. Was very confused as I provided my state issued driver's license and social security card. The fact that they asked for additional ID actually has me concerned and planning on having my credit report reviewed. This place may work for someone else but doesn't work for me and I had received multiple marketing flyers from them and only went in because of them. Should have stuck with my gut and kept ignoring them as I don't like wasting my gas nor my lunch break to be told to provide more confirmation of who I am.

  Response from the owner

  Thank you for bringing your experience to our attention, Kenya. We would like to hear more about your experience with us. You can reach our Customer Service Department directly by calling 1-855-279-2205.

• F

  Francisco Velazquez
  5

  Manuel helped my dad throughout the whole process. We had gotten denied from our bank. We came to the store thinking that we were gonna get denied. I was wrong. Manuel is amazing, his customer service is A1. We got approved within minutes. His professionalism is something you really don’t except from this store; as previously the manager and staff were horrible and unprofessional. I just wish that the cash store would hire more people like him. He really cared for us, and it showed.

  Response from the owner

  Thank you for your awesome 5-star review, Francisco! We believe that great customer service should be the cornerstone of all companies and we are delighted to hear that Manuel helped make your experience a great one. I will reach out to our internal team to ensure he is recognized for his great work. Thanks again and have a great day!

• M

  Malik Lovejoy
  5

  The new Manager Jackie hands down has turned this store around completely, With great customer service and knowledge of her job with all the questions I had to ask. They always greet me when i walk in and Mercedes and the other lady are amazing in what they do and always seem to get me to refinance for the best of me. I recommend this store if your in the area or even surrounding areas , they will get it done and wont run you in a circle with whatever questions you may have and always have the best candy selection might I add.

  Response from the owner

  Thank you for the incredible review, Malik! We're so happy to hear that Jackie and Mercedes are leading the team in providing such an amazing customer experience to you. I'm going to let the appropriate members of our team know about your rating to make sure they get the recognition they deserve. I appreciate you taking the time out of your day to write this review - and I hope you have an amazing day!

• Y

  Young Fever
  1

  An associate by the name of Julio basically misinformed me about steps and measures to verify my bank account had me walk to Staples for copies of what he directly requested from me, and when I arrived back to the store location I was given totally different information and made aware of information that was not disclosed to me by that associate. I was even basically called a lkar to my face by the store manager in order to attempt to cover for the named associate. I would not recommend the 3 hour wait and unprofessional interaction as well as terrible service.

  Response from the owner

  Hello, we are very sorry to hear about your experience and we appreciate you bringing this to our attention. We firmly believe that good customer service is the cornerstone of our business and we are disappointed to hear that was not the case during your visit with us. We have shared this information with our management team and we hope that you will remain one of our valued customers. If you have further concerns or would like to speak with our team about this experience, please give us a call at 1-855-279-2205 to speak with one of our Customer Service Representatives.

• A

  Alfre Lopez
  5

  Manuel was really nice and professional. His service is fast and efficient. I’m thankful for his time today.

  Response from the owner

  Thank you for your 5-star review, Alfre! We believe that customer service should be a key focus of every company, and we are happy to hear that Manuel helped make your experience a great one. Thanks again for doing business with us and have a great day!

• J

  Jennifer Prince-Light
  1

  I was told by two different employees that drafting from my account was not possible. The only way to pay was to come in person. When I did not make it by close of business on my due date they drafted from my account. Of course it did not go thru, I had taken the money out to come in person. I have no problem paying what I owe but when you are given incorrect information it’s hard to make adequate arrangements. I was not contacted by The Cash Store to make arrangements to clear the matter up at all. They immediately sent my account to collections. I have used them for years but sadly this will be my last time.

  Response from the owner

  Hi, Jennifer. We are sorry for any frustration. If you could, please give us a call at 1-855-279-2205, so we can address your experience more in depth.

• K

  KJ4L KJ4L
  1

  I applied twice and both times denied they got my banking information and refused to give it back or shred it and I called to speak with a manger the number they give you and the lady on the phone told me her manager was busy and she was going to tell me the same information she told me, she refused to let me speak with her. after 10 minutes she connected me to a voicemail and never got a return call and its been over 2 weeks

  Response from the owner

  Hi, Georgette. We're sorry to hear you had a less than pleasant experience with us. Unfortunately, for documentation purposes, we do need to keep certain things on file. If you have any questions or concerns, please feel free to reach out to us. Our customer service number is 1-855-279-2205.

• M

  Mari Sanches
  5

  Good customer service from representative sandra very helpful...everything was done quickly

  Response from the owner

  Thank you for your 5-star review, Mari! We believe that customer service should be a key focus of every company, and we are happy to hear that Sandra helped make your experience a great one. Thanks again for doing business with us and have a great day!

• B

  Brittany Lugo
  5

  Great friendly service and definitely helps with as much as possible

  Response from the owner

  Thank you for your 5-star review, Brittany! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!