Cash Store E Roosevelt Rd, Lombard

Cash Store Reviews

• K

  Katrina Walker
  1

  This store is regulated by Illinois; a crooked state. So, If you have one loan out over a long time period; they will not approve your loan. I did have two, I paid one up in full These crooks will not let me obtain another one! The only problem I have with the Cash Store, is they dont tell you this before they take all your vital information. They sent me a pre approval. I also got the same preapproval through their site! They take your bank statements, routing and account numbers; also your proof of income. Then, they tell you that the state will not let you get the loan. You cannot get your personal information back! I asked Dustin, at their corporate; would it make since to validate someone through the state before you take their personal information. Dustin never answered, It was complete silence on the phone! It's too late for me; I just wanted to warn any potential customers. So, all your personal documents will not be in the Cash Store's possession. They claim that your information is only kept until an audit. But, I feel that the state and Cash store should make sure they only have true customers documents. It's a reason why they don't do a true preapproval, before they take your vital information!

  Response from the owner

  Thank you for bringing your experience to our attention, Katrina. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We have shared this information with the appropriate members of our management team and we'd be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205. Thanks, again!

• Y

  Yvette E
  5

  I have been a customer with the Cash Store in Lombard IL for a few years and will continue when needed. Whenever I need money for automotive repair, unexpected travel or emergency expenses, the Cash Store has been and will continue to be my go-to place. Thank you Stephanie for being the example of what Customer Service should be!  Yvette

  Response from the owner

  Hi Yvette - thank you for sharing about your experience with Stephanie. We firmly believe that good customer service should be the cornerstone of every business and we are very pleased to hear that has been the case during your visits with us!

• M

  Mamma Invader
  5

  I have been a customer of theirs for 2 years... I have always been treated with respect.. Sounds like the other reviewers took out loans they couldn't pay back on time due to their statements.. Look this isn't meant to be a long term loan to being with only ask and take what you need and pay off as soon as possible.. I have been a PLS customer in the past with both payday and title loans they are double the interest rate than the Cash Store... I give them more stars if I could!!

• T

  Tre Dixon
  5

  The staff is nice as ever and they were very helpful and quick with getting me my loan and I would definitely recommend stopping in if your in need of cash.

  Response from the owner

  Thanks for the great review, Tre! We are glad to hear that our staff was able to help you get your loan so quickly. We look forward to serving you in the future!

• K

  Kristen Hughes
  1

  Please avoid this store. They don't explain everything to you and the representatives are rude, yell at you on the phone, and lie. I am an honest person just making my payments and was treated like I was trash.

• D

  Drew Rosenwinkel
  5

  Very friendly staff and they do their best to give the best deal. Quick and easy. Definitely would recommend to others needing a quick loan.

  Response from the owner

  Hi Drew - thank you so much for the positive feedback!

• K

  Kristina Hill
  1

  Liars! They will say anything to get you to take the loan but will never follow through on their word. Go to PLS or Check and go they are cheaper and honest!

• K

  Karen Whyte tha Whyte's
  5

  Stephanie and Diana has helped me each time I’ve visited this establishment. They were very helpful each time I went in.

  Response from the owner

  Thank you for sharing, Karen! We're happy to hear that Stephanie and Diana were able to take care of you and are glad that we could help!

• F

  Frank Haug
  5

  Stephanie colon was very helpful she greeted me with a smile and she answer my question.and they are open longer I glad I went there THANK STEPHANIE

  Response from the owner

  We are very pleased to hear about the great customer service you received from Stephanie. Thank you so much for sharing, Frank.

• M

  Melissa Alvarez
  5

  The ladies here are so funny! I enjoyed being here through the whole process. Thank you so much for your help!

  Response from the owner

  We're glad you had a great time at the Cash Store! We love knowing we've helped, and we hope to see you soon!