Cash Store Sycamore School Rd, Fort Worth

Cash Store Reviews

• l

  lysa heart
  1

  My experience was a good one when I qualified for a small loan, but when it came to do my payments, it has been a nightmare. From unqualified personnel (fired) to the never ending excuse of the computers being slow, this loan process is not worth it. If you don't mind waiting more than two hours to be waited on, then go for it. I am more than patient but when it happens on every visit, somethings just not right. On one of my forth visits to make a payment, I noticed a lady sitting before me and I asked her, upon walking in if she had been waiting long...she said 45 minutes. So I sat thinking they would soon attend to her, boy was I wrong. I sat with her another hour and they did not even call her up...so left. This cash store needs productive employees and a new computer program. Don't WASTE YOUR TIME!! GO ELSE WHERE!!

  Response from the owner

  Hi Lysa! Sorry for the late reply, we've been having some issues accessing our reviews lately. Thank you for bringing your experience to our attention. We're very disappointed to hear that our level of service did not meet your expectations, and we're sharing this case with the appropriate members of our management team. We'd like to hear more about this, but we also want to protect your information and privacy. Please reach out to our Customer Service Department directly by calling 1-855-279-2205 so that we can learn more about how we can improve your experience and what is going on.

• M

  Mare Aguilar
  5

  I recommend Adriana is a super professional person, she helps you in each process to get your loan, she explains each document to you until the process is finished, go find her, super recommended. The people who work there are super friendly, everyone greets you and says goodbye to you.

  Response from the owner

  Wow - thank you for the incredible review, Mare! We really appreciate hearing about stellar employees providing our customers with exceptional experiences and it sounds like Adriana from our Fort Worth team is doing just that! Great customer service is at the heart of great business, and we are so grateful for the opportunity to serve wonderful people like you. Thanks, again!

• e

  elocina4 Mizallory
  1

  On May 14th 2020 at around 2 pm, my father and son were on the way to Walmart when his vehicle broke down in front of the Cash Store. My father is a Veteran, and has had several knee surgeries, and requires crutches or a walker to get around. While waiting outside for quite some time, my son decided to go inside The Cash store to ask for a chair for his Papa because he was on crutches and needed to sit down. After.some.time, he was tolld that they could come sit inside, but that they can't just take a chair outside all l'Willy Nilly' like that. I understand that they weren't a cutomers.at the store, but humanity, compassion, and empathy go a long way! Do unto others as you would have them do unto you.

  Response from the owner

  Thank you for sharing your story with us. We are disappointed to hear about your experience at our location. If you have some time, please give us a call at 1-855-279-2205 so we can learn more about your experience and how we can improve.

• C

  Crystal G
  5

  The people at this location are very nice and helpful. I don't recommend that anyone take out a loan from any place with these interest rates but if you're in a bind, they definitely are helpful. Professional and polite. The entire team.

  Response from the owner

  Hi, Crissy! Thanks so much for letting us know about your visit! We love being able to help and to make our customers feel welcome!

• B

  Benmadley777
  2

  Went to get a title loan, agent was nice, but offer on a Jeep, was an insult. So I took my business across the street, to Title Max. Got offered way more.. didn't even need it.

  Response from the owner

  Hi, Barry. We're sorry to hear you weren't happy with your offer. If we can do anything for you in the future, please let us know.

• S

  Scott W
  1

  Was told to take my hat off before I entered the store yet two other people were wearing theirs while in the store. Seemed like it was a one sided street due to different ethnicities

  Response from the owner

  Hi, Scott. We're sorry to hear about your less than pleasant experience. If possible, please give us a call at 1-855-279-2205, so we can learn more about the exact nature of your experience.

• T

  Trice Walker
  5

  Michele was very professional and greeted me with a smile! Service at the cash store is always pleasant!

  Response from the owner

  Thanks so much, Trice! We're glad we could help!

• P

  Phillip Mains
  2

  Last Friday was there for over an hour checking to see if I would qualify for a loan and once an hour or so is up they told me I needed to call their company and see why I was denied I'm sorry but that was ridiculous to see that it took that long to find out that I was denied and then when I called the company they told me I had to call somebody else do you find out what was goin wow that's all I can say is wow

  Response from the owner

  Hi, Phillip. We are sorry for any frustration you may have experienced. If you have any questions, please feel free to reach out to us. Thank you!

• e

  erica ashu
  5

  I had a great time at these locations, Michele is the best get the work done.

  Response from the owner

  Thanks for the shout out, Erica! We're glad that Michele and the Fort Worth team were able to provide you with such great service!

• A

  Alisa Lacy
  5

  I am very pleased with the informed service I receive from Michelle and Adriana at the sycamore location. Highly recommended!

  Response from the owner

  Thanks so much, Alisa! Come back and see us again some time!