Capitol Bank N High Point Rd, Madison

Capitol Bank Reviews

• M

  Marsha Flannery
  1

  I had a business mortgage with Capitol Bank for 22 years. I went there because my original loan officer, Todd Geltmeyer transferred there. He later left. My experience with Todd was excellent. However, his hands were tied by the unfriendly, abusive business practices of his superiors. My loan was renewed annually so they could get the most fees possible. During the recession of 2008, their loan officer, Derek, tried to foreclose on me even though I had never missed a payment. They refused to help in any way during covid, with a PPP loan or EIDL. I felt like there was a noose around my neck the entire time I did business with them. Luckily, I have now been able to transfer my loan to One Community Bank, where Tom Long has been most helpful in assisting me with my loan. I would not recommend anyone do business with Capitol Bank.

  Response from the owner

  We are sorry to hear this feedback and have contacted the author to address the concerns mentioned in this review.

• E

  Eagan Heath
  5

  Capitol Bank completely converted me to the power of and the need for having a local bank. They helped me make payroll for my small business when I would have missed it and I'm forever grateful to them. I'm a business owner and have the typical all-digital and digital-first attitude of most Millennials. I'd been banking personally and for my business at a major national corporate bank for years and didn't fully see a reason to switch. But I dipped my toes into Capitol Bank to try out the Profit First accounting system for small business owners in which you allocate money to specific checking accounts to make sure you're making a profit and leaving enough to pay yourself. This went swimmingly for my Tax and Profit accounts, and I was blown away by how friendly and helpful the staff were at Capitol Bank. So I took it to the next level by setting up specialty Payroll and Emergency Fund accounts and an HSA. I was extremely nervous about the Payroll account because I never wanted to miss payroll for my employees. Kari and the team made setting up all these accounts a total breeze. The "final big bank trouble" came when I tried to transfer the money from my national bank to Capitol Bank. Even though I'd sent money to the same Routing number before, they flagged the transfer and held it up. I spent hours on the phone with people in their national offices trying to reach someone who could send the money through so I could make payroll. After hours of attempting to reach someone who could help me, I finally got ahold of someone who had to confirm my identity. When they did so, they asked me for my driver's license number and when I told them they said it was incorrect and that they were supposed to hang up. It turned out they didn't even know I'd been living in Wisconsin for over 10 years and didn't have my WI license on file. Even after they confirmed who I was and I said to send the transfer through, they said they couldn't promise it would arrive in time. So that's when I contacted Kari from Capitol Bank to let her know a major withdrawal would be coming out of my new account even though I hadn't yet transferred in the funding. She just thanked me for the heads up. Sure enough, payroll had to go through before my national bank sent the money, and CAPITOL BANK COVERED ME UNTIL THE TRANSFER ARRIVED! This was the nicest favor anyone had every done for me during my six years in business to date. They knew who I was and they trusted me to pay them back. And they even waived the overdraft fee. I was on the floor about the difference between my impersonal national corporate bank and my local Capitol Bank. I'm now planning to move our other accounts over and apply for their mortgages and business loans. I can't recommend Capitol Bank highly enough and switching so you have someone local you can contact when you need to move money.

  Response from the owner

  Thank you so much for this review! We are delighted to hear we have delivered on our mission of being a trusted business partner that provides tailored solutions. It is unfortunate you dealt with a stressful situation, but we are glad we could be there for you and your business when you needed us most!

• R

  Robert Ruble
  5

  The friendly staff and customer service is the best I have experienced in the banking industry.

  Response from the owner

  Thank you! This is exactly what we strive for, we appreciate the review!

• J

  Janet Ady
  5

  Capitol Bank is my bank of choice because they are competitive in all the typical banking services -- and have exceptional consultative services. My banker, Justin Hart, serves as a business advisor on all aspects of my company and brings a great deal of value beyond the savings and lending services. I consider Capitol Bank my partner in my business' success.

  Response from the owner

  Thank you for the kind words, Janet. We appreciate your business.

• P

  Patrick Machovic
  5

  I have been with Capitol Bank almost from the beginning.... I am very happy with everything that they do from Ken Thompson the President to Gabe the teller. Every one of them has been extremely helpful and professional. I would recommend them to anyone who wants great service!

  Response from the owner

  Thank you for the kind words, Patrick. We're glad to hear you appreciate the service level that is core to the success of our bank.

• M

  Mark Lefebvre
  5

  Capitol Bank is a “community bank” and everything that comes to mind with those words is real, authentic and honest. I want a bank that is rooted in my community and where people know my name when I come to do business. I value Capitol Bank’s “people-first philosophy.” They help me figure out what I need and they deliver.

• J

  Jennifer Slaughter
  5

  Not a customer of the bank. But wanted to state that they participated in “Power of Community” week amidst the COVID pandemic by having lunch catered in for healthcare workers at the nearby Dean Clinic. We were so grateful and surprised!!! It was much appreciated!!

  Response from the owner

  Jennifer, we are so humbled to hear your appreciation. It was truly our pleasure to cater lunch for our neighbors that day. Thanks for your kind words!

• K

  Kristin Blair
  5

  As a first time home buyer, I was very nervous about the mortgage process. Capitol Bank made the process easy and understandable. It was and continues to be a joy working with them!

  Response from the owner

  That's music to our ears, Kristin. Personalized service is so important to making such a nerve-racking process go smoothly. Congrats on your first home and thanks for your business!

• M

  Mike P
  5

  Great people, always willing to help. I personally have enjoyed their mobile app and online banking functions as they are very easy to work.

  Response from the owner

  Thank you for the feedback! We strive to make the customer experience as smooth as possible!

• K

  Kate & Jerry
  5

  Rene Kaiser is awesome at customer service and chooses happy! Thanks for everything you all do to support your customers.

  Response from the owner

  We are so grateful you have shared this feedback. Thank you so much and we are glad your experience was everything we intend it to be!