Capital One Bank New Hampshire Ave, Silver Spring

Capital One Bank Reviews

• a

  alan segal
  2

  Decline of services since taking over Chevy Chase Bank, especially the 360 iteration. Almost all perks eliminated for high-balance customers, untimely statements lacking detail, Fees for everything. Recently hacked...took 6 mo. to acknowledge fault and reimburse. Still haven't admitted breach of their security. Ease of telephone banking the only positive feature.

• t

  thomas worku
  2

  The ATMs at this location are 3 they don't have variety of bills only 1ATM machine provides 20$ notes the rest only 1's I don't know why. but this is very inconvenient other than that the cashiers are very professional and outstanding Thank you!!

• C

  Christina Eaglin
  5

  Been banking here for at least 15+ years and love this bank. I left another bank who charged me for everything but sneezing! This place is like "Cheers" where everybody knows your name. I started a small business ten years ago this month, and they were so helpful and got me the right solutions that I needed.

• V

  Victor Kucher Vik
  5

  The employees of this bank branch are polite and very friendly, helps to understand the most difficult banking situations. Customers interests will always come fist, I'm lucky to live next to this branch and use their services.

  Response from the owner

  Hey Victor - Well, if this doesn't make our day, we don't know what will. Appreciate you stopping in and sending good vibes our way :) ^AJS

• C

  Chien Wang
  5

  Max was a very very helpful with so much patience into helping us resolve my father's lost wallet. He helped us cancel and open a new account. He was a very descriptive and helpful employee.

  Response from the owner

  We don't want to brag, but Max may just be the bee's knees. So happy to hear your visit went smoother than creamy peanut butter, Chien :) ^AJS

• C

  Chris TintWrap
  1

  Worst customer service ever form the manager on down !!

• N

  Natalie Ana Borkoski Parker
  4

  The people are very friendly. If you don't get there early to speak to a personal banker you might end up waiting a while.

  Response from the owner

  Feedback like this is worth more than the pens, sticky note pads and coffee found in all of the Capital One Bank's across the US. You can bet that we take our customers time super serious and will be sharing this review. In the meantime, banking while on break? Then we get it and have real people waiting to chat with you via www.capitalone.com. Just login from your trusty ol' desktop or laptop, select your account and tap on the chat bubble (bottom left of your browser). ^SM