Capital One Bank Wilson Blvd, Arlington

Capital One Bank Reviews

• G

  Genet Assefa-SIMPLE THOUGHT
  5

  The day I went to open an account, I was so impressed by how courteous the staffs at the front desk are. The bank manager was an amazing person, he took his time to explain to all of my questions. I really felt an important customer the day I walked in. I am glad I opened my account that day. I was extremely happy and satisfied with the overall excellent service and respect they showed me. Awesome!!!!

  Response from the owner

  Sounds like this is the beginning to a beautiful financial relationship <3^AS

• J

  Jewlz Productions Llc
  1

  Worst experience ever with a bank. Idk if everyone was new or just uneducated on their jobs. No help what so ever.

• Z

  Zach Burroughs
  1

  Visited at 1:30 and they are closed for lunch. People have to eat but has management never heard of staggering lunches? Wasted a trip.

• A

  Addis Taye
  1

  I hear my wife complain about service at this location every time she has to visit... We stopped by this afternoon to discuss investment options and we were signaled by an employee named Ruben. He was sitting in the teller's booth and there were clients standing around. We asked him if someone can assist us privately as we do not wish to spell our private funances in public. Ruben replied rudely that he can assist us at the window or else. The guy was signaling others while we are standing at his booth.(we had our two small kids with us) He was extremely rude to us so we left the location feeling our business is not appreciated by the bank. We have decided that we will never set a foot at this location ever again. In fact, we are going to part ways with Capital One itself. It's a shame that they have employees of this attitude serve their clients.

  Response from the owner

  We appreciate this candid feedback, and we thank you for taking the time to share your experience with us. Rest assured, we've gotten your review in front of branch leadership to ensure that it's seen. ^VS

• A

  Adriene Walls
  5

  I have been going to this bank for a year or so. Yeah, the construction is in the way but you can still access the bank. The staff has always been super nice and helpful! They take their time and make sure they answer everything before you leave, even if there are people waiting behind you. Great bank!

  Response from the owner

  Hey Adriene - What can we say? Top-notch associates are the building blocks for a great experience :) ^AJS

• D

  David Wurmfeld
  5

  My wife and I went in to update our banking information 12 PM on a Saturday. The person helping us remembered me from the last time and we were helped like family. I have had only positive experiences with this branch.

• T

  Tree Ronnalds
  5

  Have been coming here for years. Service is one many can learn from, and the staff are amazing. I want to recommend Capital bank.

  Response from the owner

  We set our sights high & it sounds like we're hitting the mark—thanks a million for the kind words. ^NW

• M

  Mario Manheim
  5

  amazing people so helpful . They offer the best customer service. It seems like they enjoy helping customers .

  Response from the owner

  We don't mean to brag, but have you seen this review page?! Thanks for adding one to the 'crushin' it' pile.^AS

• N

  Noah Ford Rennert
  5

  Phenomenal branch! The staff are the best. Highly recommend.

• B

  Beth Dobbins
  1

  Do not bank at this location. Staff is not friendly or helpful. Go elsewhere if you want real customer service.