Capital One Bank Pennsylvania Ave, Washington

Capital One Bank Reviews

• R

  Review Lady
  1

  I was a Chevy Chase Bank customer when Capital One took over. They have the WORST customer service ever, and their services SUCK! THEY LIE LIKE A RUG, TO YOUR FACE, OVER AND OVER AGAIN! ATM has been partially functuonal for almost two (2) months now, and everytime you inquire, they say, "Oh, I was not aware that the ATM was not working"......LIARS! You dont know that it has been partially working or not all for almost two (2) months? Seriously? Everyone, do your self a favor and find another bank, who at least cares about your banking concerns.

• G

  Guney Demirci
  1

  Worst Capital One bank branch ever! Manager or banker was sitting in front and talking on the phone for 15 mins while people wait in line. Also sent me away saying I don’t have an appointment. They were no body in there. Their system don’t have available time slot next 6 months. Lazy bank workers and useless manager. Close the branch if you won’t serve your customers.

• A

  Artem Bogdanov
  1

  Hi I called today to replace my lost at home credit card. I asked the representative not to block the current card while sending the replacement. They did completely wrong blocking the card + I had to wait over 30 minutes and been asked the same questions over and over. This is terrible service. Plus I cannot customize the design of the card, which almost every financial institution offers to do and it’s quite easy.

  Response from the owner

  Hey Artem - We definitely get the dissatisfaction here. This isn't the experience we strive for and will be sure to slide this feedback in front of the right eyes. ^AJS

• C

  Cummings Family
  1

  Baits customers with false deposits from bankrupt companies with their capital one 360 product, customer service verifies the deposits as legit over the phone, stating that they are from your regular depositor despite what the description says, then abruptly reverses the deposits a week later, and profits off the overdraft and interest charges. I can't wait until this fraud is exposed.

• A

  Adrienne Rigby
  4

  One of a few service locations still available on Saturday until noon. The bank is within walking distance to the Capitol and other federal buildings. Street parking only is available. The handicap ramp access is great. Upon entering a seated representative welcomes you from behind a large desk. Behind that wall is the banking area. The staff is friendly, attentive and greets many return customers as if they were old friends.

  Response from the owner

  Sometimes you want to go, where everybody knows your name, and they're always glad you came - Yep that sums up our Capital Hill Branch. A friendly bunch who knows their customers. ^AB

• M

  Mike Blinov
  1

  You won't be able to access your account. About 3 weeks ago Capital One had an "issue" where internet access was not available. At least 4 hours of multiple calls, endless transfers, and research still no access. Reached out to the guy that opened my account in the branch, his response is for me to come to the branch. Why? So that the two of us can stair at the error I get on the phone/laptop? The bank is incompetent, every call is at least 15 min wait. Wells Fargo is in the next block. Stay away from amatures.

  Response from the owner

  Hey Mike - Tech issues are never the aim with us and, rest assured, things are firing on all cylinders again. We'll be sure to pass this feedback along, though, so your voice is heard. ^AJS

• J

  Jeremy Burge
  1

  I would NOT recommend banking here. They lied in terms of their offerings. I don’t find them to be trust worthy and their services are subpar compared to their competitors.

  Response from the owner

  Hey Jeremy - This definitely isn't the sentiment or experience we aim for here. Give us a ring at 888-464-0727 so we can set the record straight and lend a hand over a secure line. ^AJS

• J

  Jesenia Velasquez
  1

  Came in was helped by what it looks like the branch manager she was African American and very rude, she was not polite at all, definitely do not recommend this location! Needed a replacement card was not happy to help me didn’t even let me pick out the display of the card

  Response from the owner

  This isn't the feedback we've come to expect - We'll be sure to get this feedback in front of the right eyes.^AS

• D

  Digital Cassette
  3

  Hit or miss customer service. Sometimes the tellers are obviously annoyed and rude. Sometimes they have free coffee and donuts. Today, there were no coffee and no donuts.

  Response from the owner

  Consistency is key here and it looks like we missed the mark on this one. We'll be sure to get this feedback in front of the right eyes so your voice is heard. ^AJS

• D

  Dawn Wilson
  1

  The branch manager is not very helpful. He is quite rude, and does not make you feel welcome.

  Response from the owner

  This definitely isn't the vibe we're going for here. Thanks for letting us know your experience, and rest assured that we're doc'ing your feedback to get in front of the right eyes. ^VS