Capital Credit Union Lineville Rd, Green Bay

Capital Credit Union Reviews

• M

  Mary Bailey
  2

  I prefer to check on my accounts and transfer funds by phone late at night when I'm paying bills. Their automated phone system has not been working for a few weeks. You are a service business....get it fixed! Also, on a couple occasions I was depositing a check from State of Wi. which confused the teller. Very young and confused teller did not know what to do and felt the need to call someone, as no experienced staff were on hand. It was a simple deposit!

  Response from the owner

  Hi Mary, we apologize that our service didn't meet your expectations. Although we have a terrific training team working with new hires, there are many different systems and situations for employees to encounter and continue learning from. We are appreciative of members' kindness when they are served by a less experienced employee. We have been working with our phone banking vendor to resolve the intermittent issues that have been occurring. Thank you for your patience while we worked on getting that system up and running.

• K

  Kaila McKinney
  1

  Unsure of who I talk to on the phone about an issue with my debit card on my not working at one location. Told me it was not an issue on there end so it is the machines at the place. This has happened several times and there machines were fine, I watched several people use their card before me. Lady then proceeded to hang up on me. Thanks for no help.

• A

  Aaron Welty
  5

  I could not be happier with this credit union. Hassle free and fast approval. Great rates. This is our second loan with them and I'd recommend them to anyone. To heck with corporate franchise banks. Go to a credit union, especially this one.

  Response from the owner

  Thanks for the review, Aaron! We think credit unions are pretty great too!

• T

  T Bear (MonkeysMom04)
  4

  Id have given 5 stars but every payday im forced to wait forever and i have 1/2 hr to break at work. i have a lot to do in short amt of time. I understand noon hr is busy....staff accordingly...thanks 😊

• J

  Justin Peterson
  5

  Very helpful and fast working employees. I’ve never had a bad experience at the many locations I’ve visited. This is one of the newest locations so it’s very modern.

• M

  Mark Heisel
  5

  I love this place. Helpful, honesty, and popcorn. It's the best !

  Response from the owner

  Hi Mark - thanks for the review! We think you're pretty awesome too!

• W

  Wanda Wiggles
  5

  Very nice, helpful, and fast working staff 😀 love working with them

  Response from the owner

  Thank you for the kind words, Wanda!