Capital Credit Union Jackson St, Oshkosh

Capital Credit Union Reviews

• M

  Morgan Deak
  2

  First off, I love CCU - this review is based on the service and disrespect from the tellers at this specific location. By far, the most disrespectful experience I’ve had to deal with, with this institution. I had scheduled an appointment to get a number of things dealt with and someone emailed telling me I could just have a teller help with these things so she cancelled my appointment. Fine - no problem. No mention of what I would need prior to coming to. So when I go there to take care of my business, there was an older lady, Mary, who provided this terrible experience, she was rude, didn’t apologize for the inconvenience that they couldn’t actually do the majority of what I came in for, and then before leaving, she tossed me my ID back and the papers I came in with back at me, rather than handing it to me.

  Response from the owner

  Hi Morgan, we apologize that you walked away feeling like this. We believed that we helped you the best that we were able to. If you would like to chat about this further, please let us know what time and way would be best to contact you.

• D

  Daisy Horne
  1

  Horrible! Do not waste your time! Take your money to ANY other credit union or bank!

  Response from the owner

  Hi Daisy, we’re sorry that we didn’t meet your expectations. We’d love to learn more about your situation so we can help. If you’re willing to share more about your experience, please email us at [email protected]. Thank you.

• J

  James Booker
  3

  Pretty good overall but ABSURD fee to simply process a loan payment over the phone via a debit card. $10 just for someone to do the EXACT thing as if I showed up at a branch is ridiculous. I will pay it off and move on.

  Response from the owner

  Hi James, thanks for the feedback! In the future, one way to avoid this fee is to set up an external account within Online Banking and you'll be able to transfer funds from another financial institution for free. Please let us know if you have any questions!

• J

  Joe WALKER
  5

  I'm glad you guys refinanced my car a few years back but when my ex spouse became unemployed you guys were not understanding at all. I was literally the only person bringing income into my household so I fell behind and when I came in to cash a $40 check so I would have gas for the week, you refused to cash it until my car payment was up to date. I still don't know why I still show having an account with a balance after my bankruptcy either.

  Response from the owner

  Hi Joe - thank you for your honest feedback. When a member causes a loss to the credit union, we will no longer perform services for those individuals to protect other member owners.

• D

  Darci Strobel
  5

  I have had great service at the Neenah location. April really helped me out in a pinch with VISA gift cards. I have bank accounts elsewhere but when I really need banking services the credit union is where I go.

• T

  Thomas Protzman
  5

  i have savings account at captail credit union all the ladies are great nice friendy poeple always treat you with a smile and welcome you by your name and with a credit union like captital credit union in oshkosh wis.after being out of the area for 3 yrs now and im back in oshkosh wis again is more likely im will be back with captail credit union again real soon as again thank you for having myseft a part of your family here at capital credit union family members tom protzman.

  Response from the owner

  Thanks for the kind words Thomas! We love hearing that and know our Oshkosh crew does too. :) If you ever need anything from us, don't hesitate to reach out.

• T

  TechHead 12
  5

  I've had an account with them for about 10 years now and have always been satisfied with my experiences here.

  Response from the owner

  Hi Patrick. Thanks for the positive review! We're happy to hear you've had a positive experience as a Capital member.