CapEd Credit Union E Riverside Dr, Eagle

CapEd Credit Union Reviews

• T

  Tuwano Adios
  5

  William was amazing, He helped us with some modifications of checks and simply took all of his time and was very personalized this bank is amazing.

  Response from the owner

  Thanks so much for the glowing review of William! We're thrilled to hear that he was able to take care of you and make it so memorable, too. Have a fantastic day!

• B

  Brett H.
  1

  I tried to set up bill pay on my checking account and CapEd required that I answer two security questions, which is fine, however the two questions they asked I had no idea of the answers (they weren't the ones I set up). I worked with 'customer service' for two days while they waited for IT to respond to the issue and get me access to my money. Well the week has past with no word back from anyone. I'm done. They don't care about their customers so I'll show them the same respect. I'm switching banks.

  Response from the owner

  We appreciate you taking the time to let us know that this situation occurred. We want to extend our apologies that you experienced less than the stellar service that we pride ourselves on supplying to our members. I would like to assure you that we will be having a specialist reach out to you and that the situation has been escalated to our management team to assist in finding a resolution as quickly as possible. We would like to extend to you the option to contact our specialists directly at 208-884-0150 ext. 6053

• D

  Deanne Hoff
  5

  I had an issue with my card so I phoned and spoke with, Jodi. I think she works at the main headquarters. Jodi resolved my issue within minutes. She was professional and maintained her personable decorum throughout our conversation. Her service was one of the finest experiences I have ever had in banking! Jodi is an asset to CapEd and is definitely a five-star individual! Thank you, Jodi! Sincerely, Deanne

  Response from the owner

  Hello Deanne, Thank you so much for your kind words about Jodi! We agree that she is a five-star individual- with her positive attitude and dedication to our members, who could ask for more? We will certainly make sure she knows how impactful she is and we hope that you have an amazing day!

• J

  John Anthony Barrientos
  5

  Wonderful people and they offer share branch banking.

  Response from the owner

  We appreciate you taking the time to leave us a review John. We agree with you, the staff at our Eagle branch are wonderful and we'll make sure to pass your praise along to them.

• S

  Sydne Barnett
  1

  I think I’m closing my account. they’re completely inaccessible during an already trying time. Closed lobby AFTER the lockdown is lifted. Trying to resume business to feed my family. Phone line doesn’t work. Literally keeping me from being able to do business.

  Response from the owner

  Hello Sydne, We apologize for the difficulties that you're having and understand the concern. We take the health of our CapEd members and staff very seriously and are re-opening our lobbies as soon as we can do so safely. We are aware of an issue with our phone system and our IT staff is working hard to get it resolved. To avoid longer than normal hold times when calling us at this time, you may send a message to [email protected] (please do not include full account or card number information through this option) or securely through the Message Center in CapEd Online Banking or the CapEd Mobile App. Online Chat is also available via capedcu.com from 8AM - 7PM Monday - Friday and 10AM - 3PM on Saturday. We hope to have the opportunity to work with you to improve your experience. Sincerely, CapEd Credit Union.

• b

  bobbie scholz
  1

  Very disappointed. No one actually working drive through. You put ur stuff in. 10 minutes I waited not even the response of hello i will be with you in a few moments. Finally after my 10 minute wait i went in to get my deposit and card back that still no one had touched. Good courtesy would be to close drive through if your not going to respond to customers

• S

  Sami Handy
  1

  They are doing a update and told everyone you would still be able to use ur cards and spend YOUR money but everyone i knows cards are getting declined when I checked there website it said you could still use ur debit card But yet there cards are getting declined for the entire weekend! The least they could have done is give us all a heads up but they made us all believe that it would work! WORST CUSTOMER SERVICE EVER! you should be able to access your own money expeshally if they tell u 1"+ times that u can

  Response from the owner

  I'm so sorry for the inconvenience Sami. We did experience about 15 minutes of unexpected card downtime, but all of your debit and credit cards should be fully functional now.

• T

  Trevor Smith
  1

  My grandmother was attempting to secure a loan with A credit and no debt after her husband recently passed to move out of her high maintanence home into a smaller option. The Loan office was horrible and it took almost 2 months for them to process so she had to pay the sellers an extra $4,000 to hold it another 30 days, and just for Cap Ed to turn around and tell her she was denied. Never again, my family and I are so disappointed. And moved all of our assets to ICCU

• G

  Gaylen Gallentine
  1

  Not very accommodating during this tough time. They close the lobby earlier than the posted hours, and won't cash a check over 1000 dollars in the drive through. Eagle location is lacking.

  Response from the owner

  Hello Gaylen, Thank you for taking the time to reach out to us. We value your feedback regarding our services and policies. During these difficult times, we have worked to adapt to a changing situation, including modifying branch hours and check cashing options, for the safety and security of all involved. We apologize for any inconvenience this has caused you. We greatly appreciate your feedback and understanding. If you have further suggestions, please feel free to reach out to us at 208-884-0150 so we may work to give you the best experience that we can.

• ɱ

  ɱıʂʂ ཞɛɖ ɧơɬɬ
  5

  Convenient for my hubby to just deposit and go home. All cap Ed’s are great!

  Response from the owner

  Appreciate the stars and glad that we are convenient for you!