CapEd Credit Union Cheney Dr, Twin Falls

CapEd Credit Union Reviews

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  Paige Leguineche
  1

  Horrible service! Won’t answer phone calls or Emails in a timely matter. Took two days to get a pay off quote for my husband’s truck so we know how much $$ to give them exactly. Also charge $20 fee for making a payment if you don’t bank with them. Do not recommend.

  Response from the owner

  Thank you for taking a moment to let us know about your experience, Paige. We are sorry that your experience has not meet your expectations. We currently are experiencing higher than normal call volume and response times have increased. With that being said, we are trying to get back to our members as soon as possible. We now have a new feature where you can save your place in line so we can give you a callback. Also, we do accept other forms of payments that do not have any fees and we’d be more than happy to go over those options for you over the phone at 208-884-0150.

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  John Anderson
  1

  Can't get a dam lein release from them. Everytime I call they say they will call me back. Getting really tired of it. Should've had it 4 years ago and I'm still trying to get one today 4/4/22

  Response from the owner

  Thank you for letting us know about your situation, John. Normally the lien release is sent shortly after a loan is paid off and we want to work with you to figure out why you didn't receive that. We have arranged for one of our specialists to follow up with you to work on a resolution.

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  Roper Hobbs
  1

  I have only had one loan through these guys and I am so very disappointed. 20$ fee now matter how you make a payment, they said we missed a payment in February and when we said we had made all payments and even made 2 payments last month the representative got very rude and just told us to figure it out. Every single time we talk to them we just feel horrible about going here. I'm just greatly disappointed that my educated decision is one of the worst situations I've dealt with when coming to loans.

  Response from the owner

  Hello Roper, Thank you for reaching out to us about your loan concerns. We apologize as it sounds as though you were not advised of the methods available to make a payment without charge, including ACH, check payments, or visiting any of branch our locations. Fees only apply with use of a debit card. We would like to do everything we can to improve your experience and would be happy to speak with you about your options, so that we can find the best one for you. Please feel free to reach out to us at (208) 884-0150.

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  Tony Juarez
  1

  We had our time wasted here. With two signers with a a credit score of 730 and and the other a 650. With a proof of income more than able to manage the payments. They could "only" work a loan of 12.8% annual interest rate which involved me paying over $400 a month in interest and the other 380 going toward principle. If you are looking for a fair and decent human beings that are not greedy and looking to rob you of your hard earned money I definitley would not recommend you going to this insulting/disrespectful so called business.

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  Patrick Brooks
  1

  Terrible credit union. Can't even get them to pick up the phone. Don't know how they can stay in business.

  Response from the owner

  We apologize that you have been affected by the longer-than-normal wait times. To help improve our service, we've implemented new ways for members to contact us so that we can assist them more efficiently. These new methods include the option for members to contact us online at www.capedcu.com using the "Let's Talk" live chat/video chat feature, and the option for members to text us at 208-884-0150. We appreciate your patience and understanding as we work to assist all of our members as quickly as possible.

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  Michelle Babcock
  1

  Two days I've tried calling and have been on hold for over 20 min waiting to speak to a live person. This is ridiculous. Answer the phone.

  Response from the owner

  Thank you for reaching out to us about your hold times. We value your time and want to make sure you are receiving the best possible service from CapEd. Please give us a call at 208-884-0150 ext 6053 during business hours and one of our account specialists will be happy to assist you with your needs.

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  Eric Ficklin
  5

  I have several different bank accounts that I am always withdrawing and depositing money from one of those accounts in to this one for my car payment and it has always been easy for me to do that. Thank you for the easy access and the simplicity.

  Response from the owner

  Hi Eric, Thank you for leaving us a review! We are happy to hear that withdrawals and deposits have been a smooth process for you. We hope you have a great day and look forward to our next opportunity to serve you. Sincerely, CapEd Credit Union

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  Russ carsner
  1

  Absolutely no customer service by telephone.

  Response from the owner

  We apologize that you have been affected by the longer-than-normal wait times. We have implemented new ways for members to contact us so that we can assist them more efficiently. These new methods include the option for members to contact us online at www.capedcu.com using the "Let's Talk" live chat/video chat feature, and the option for members to text us at 208-884-0150. We appreciate your patience and understanding as we work to assist all of our members as quickly as possible

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  TheAbsurdHistory powderecv1811
  2

  i have gone twice to pay my bill. not open. it would be nice if they updated google to let the customers know the lobby is closed

  Response from the owner

  We are very sorry you have been inconvenienced by fluctuating branch hours. The impacts of COVID-19 exposure on branch staffing has made it very difficult to maintain consistent operations. We are very diligent about noting branch and/or lobby closures on our website, www.capedcu.com/locations, and recommend checking this site for most current and accurate information. Thank you for your membership!

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  Mike Lenker
  5

  The team here is always so kind and helpful.

  Response from the owner

  Mike, we appreciate you taking the time to let us know about your experiences with the staff at our Twin Falls branch. We'll make sure to forward along your praise to our team there.