CapEd Credit Union N Marketplace Blvd, Nampa

CapEd Credit Union Reviews

• D

  Daniel Wilson
  1

  Left this bank after a "last straw" incident. Called in to dispute a charge recently, which I had done once before. I was told by the CapEd associate this time that I would need to report my card as stolen if I was disputing. I let the person know I had not had to do that previously and that it wasn't stolen, but they said they had already put it into the system as stolen and that I had to get a new card now. Ended up being down a card and decided to change credit unions. The training and customer service has been steadily going downhill over time. Was a member for over 10 years.

  Response from the owner

  We appreciate you taking a moment to bring this situation to our attention. We're sorry that we didn't provide the quality service that you should have received and your concerns have been forwarded to our management team. Thank you for your time as a CapEd member, and we would be happy to have you back in the future.

• S

  Sydney Keller
  1

  This place is lucky to receive one star . Went into the Nampa Id branch, let’s just say customer service is highly lacking. November 10 2021. If they care to check to see what high quality staff was working that day. The teller was rude, spoke over us and DID NOT change our address before closing the acct or afterwards so now we get to file for a lost title . There is so much more I could say about every experience with this place but just happy to be done with it.

  Response from the owner

  Thank you for taking a moment to bring your concerns to our attention. It is our desire to make sure you are receiving the best possible service from us. We appreciate you letting us know how this interaction was presented so that we can improve our communication with our members. If you would like to discuss this situation further you can reach out to one of our specialists at 208-884-0150 ext 6053 and we will be happy to help you.

• J

  Jessica Picho
  2

  Customer service is great. However the functionality of the ATM is completely ridiculous. 2/5 times will the atm be functioning. The drive up to the atm … why is it so hard to be able to withdra, the machine is so far into the wall??

  Response from the owner

  Hi Jessica, We're sorry to hear that you have been having issues with the ATM at our Marketplace location. We are aware of the recent outages. Unfortunately, objects that are not debit cards get inserted into the machine causing the ATM to jam which prevents deposits and withdrawals. The ATM will be replaced soon to alleviate these issues.

• J

  Jared Thurber
  4

  It's a credit union. I have a closer friend that swears by this please. If I wasn't very happy and satisfied with my current bank I would switch to CapEd in a heart beat. The building is nice and clean. They are very slow in the drive thru, it wouldn't hurt if they had employeed double team the drive thru.

  Response from the owner

  Hello Jared, Thank you for taking the time to share your experiences with CapEd. We are always looking for better ways to serve our community, both members and non-members, and will keep this feedback in mind. We hope that we can be of service to you in the future.

• C

  Cesar Morales
  1

  Since my last post was taken down I will re-write again the same complaint I had the last time I called cap Ed. There is only 1 number for customer service for all branches and I still cannot get through to anyone. The only way you get a person to answer phone is by selecting new mortgage loan application, surprise! So again the the 3rd month in a row I cannot get a hold of any representatives. This will definitely be the last time working with this bank. Do not recommend their services.

  Response from the owner

  We apologize that your experience has been affected by our longer than normal wait times. We have implemented many new methods of contact to assist our members more efficiently in addition to calls our Contact Us line, including the option for our members to contact us online at www.capedcu.com using the "Let's Talk" live chat/video chat feature or texting us at 208-884-0150. We appreciate your patience and understanding as we work to assist all of our members as quickly as possible.

• R

  Russ Mattox
  2

  Went here to get Human help with my suddenly unusable debit card. They tried, then said 'use the atm' to make sure. Did. AoK!? NOT. Tried to use 1 hr later @Wallyworld, Denied! Help at branch was good & best they could do. If/When card troubles arise call everyone until certain it's been fixed; then hold your breath & have cash ready next time you Try to use it!!

  Response from the owner

  Hi Russ, we're sorry to hear about the difficulties you had using your debit card and thank you for bringing this to our attention. We are happy that the staff at Marketplace did everything they could to help you! We appreciate you letting us know about your experience so we can improve our services going forward.

• K

  Katelin Grant
  1

  Walked in after being on hold for 32 minutes and they were not busy and had people standing around. I literally hate capEd as a bank. Nothing but problems for the last 3 years.

  Response from the owner

  We're sorry to hear about the issues you have had reaching us Katelin. Due to CapEd's growth over the last several years, we have determined that the best way to assist our members is to allow our branch staff to focus on in-person interactions while our Member Contact team handles phone calls from our members. We have recently implemented new ways for our members to reach us. These methods include contacting us online at www.capedcu.com using the "Let's Talk" live chat/video chat feature, sending us a message in the Message Center of your online banking, and the option to text us at 208-884-0150. We appreciate your patience and understanding as we work to assist our members as quickly as possible.

• L

  Lacey Parrish
  1

  Worst bank ever. None of the employees communicate. They made my husband and the guy buying our car run around and do pointless things. We were told we had to take our title to the Boise branch off Cole, so we did. Then we get there and they said they didn’t need it. Then 2 hours later the guy gets an email saying that they need the physical copy of the title 😡 My husband met with the guy at the Nampa branch to finalize the transaction and they have been waiting in the bank for over AN HOUR!! Their appointment was at 4:45, they got helped at 5:45. My husband said girls at the counter were doing hair surveys. Other employees were huddled around a desk laughing. Horrible work ethic, customer service and communication. Worst bank we have EVER dealt with. DO NOT RECOMMEND 1000%

  Response from the owner

  Hello Lacey, Thank you for bringing this matter to our attention so that we can address the issue with our teams. It is the CapEd mission to ensure our community receives exceptional service and we apologize that you didn't experience this. If you have any additional feedback that you would like us to address, please contact us at 208-884-0150 ext 6053.

• K

  K Sitts
  1

  Have banked at Cap Ed for sometime. I loved the loan experience. I could walk in and get a loan in no time. Now, lobbies are closed, you sit on hold for 30 plus minutes, and I applied for a loan and have not heard anything. It has been a week. Finally talked to someone and they responded with sorry maybe you will hear something next week. Time to look elsewhere. I am sure I will get a... we are sorry response.... but REALLY. I have talked to several other teachers with the same complaints. Covid or not we still have to do our jobs.

  Response from the owner

  Having a prompt response can impact your loan experience, and we appreciate you bringing your concerns to our attention. We are working to assist our members as quickly as possible and appreciate our members being patient and understanding. Due to staffing, some locations have had to close between 1:00 PM and 2:00 PM for lunch. We are concerned to hear about the interaction you had with one of our representatives and the response time for your loan. We would like the opportunity to speak with you further about this. Please feel free to reach out to us at (208) 884-0150 ext 6053 and one of our specialists would be happy to address this matter.

• J

  Jacq Hammer
  5

  The customer service and speed at this location was impressive!!! The employees were going above and beyond to assist all customers fast and efficiently! With the lobby being closed, the drive through line was long which resulted in a longer wait time. So the employees came out to help the drive through line which was impressive! thought outside of the box to get the job done and done well! This is something you don’t see everyday, so excellent job!!

  Response from the owner

  We appreciate you taking the time to let us know how our branches are doing. We empower our employees to think creatively to help our members whenever they can and we love hearing about those moments! Take care and we look forward to working with you again!