Canandaigua National Bank & Trust S Main St, Canandaigua

Canandaigua National Bank & Trust Reviews

• S

  Saraha Thompson
  1

  My paycheck is from this bank and they will not allow me to physically cash it without basically having a bank account; all the information none of the backing. I give them my id for confirmation and they want more.

  Response from the owner

  Our apologies for the experience you’ve had. At Canandaigua National Bank & Trust, we strive to provide an exceptional customer service experience and would like the opportunity to deliver this to you. We would be happy to review your specific situation, if you would like to contact our Customer Call Center at 585-394-4260.

• T

  TS&AS
  2

  I only have a car loan payment through them and their online bill pay portal is awful. It’s old, out of date, and not easy to use. They of course want you to open a bank account with them to get a minuscule discount on your loan. I had to jump through hoops just to request a different due date which most companies let you do online. I’m very happy that I will never have them handling my money, they seem ill prepared.

  Response from the owner

  We apologize for the experience you had with us. It certainly does not sound like the level of customer service we strive to provide. We would certainly welcome feedback from you, and encourage to you contact us at (585) 394-4260. Your opinion is important to us.

• J

  Jessie Vrooman
  1

  This has by far been one of the worst banking experiences of my life. I got a car loan through them and not only could I not make the payment online, there was a $20 fee to make it over the phone. So every time I needed to make a payment I had to drive about an hour out of my way. Then when my car was in an accident and rendered unsafe to drive and thus was being fixed, they refused to defer the payments on a vehicle I couldn’t drive nor did I even have it in my possession. Now my car has been totaled out and CNB has been paid handsomely by my insurance company, paid by the gap insurance but is still barking up my a** for a car I don’t even have anymore. Not to mention the woman making phone calls about these matters has an attitude like she works in a bar, subpar banking all around. Save your time and a headache, and take a loan out with LITERALLY ANYONE else. From Ally to ESL anyone is better.