CAMPUS USA Credit Union Sw 5th Ave, Gainesville

CAMPUS USA Credit Union Reviews

• C

  Cox Religious Counseling
  5

  I have been doing business with Campus for many years and their services are outstanding and professional. Anytime I have a problem and that is rare, they have rectified the problem. All of the tellers have served me well each time I go to a Campus Branch. However, my sister Emmisha on 43rd is one of the best. She is personal, professional, warm and seeks to make you feel like a valuable customer. I am indeed a satisfied customer. If you are looking for quality service and to feel safe in the process, consider Campus USA Credit Union.

• T

  Tessa Smith
  3

  The issue I have is that my account gets locked when I put in my password incorrectly 3x, and even if I put it in correctly the 4th time, I still can't get in. And the phone system to reset that is only during business hours. So if I mess up on the weekends or late at night, I have to wait for assistance. Another thing is that this all started because I tried to let my new phone use my finger print instead of my password, and I don't know why but the app freaked out and crashed. Then, even though I called to reset my account and I changed my password, when I attempted to get in this morning it locked me out again. Now waiting for 9am to hit so I can get help. There should be an automated system that verifies who I am and my account information and lets me unlock my account. Beyond this issue, the card control app doesn't work and wouldn't let me in, so I can't use it regardless of what the branch banker said. I can't watch what is charged or see what is pending. I could see what was pending at other banks, and for someone living in this expensive city while attending school with very little money, that is absolutely necessary. It adds an unneeded amount of stress in my life, and considering that it is 2020, with the technology we have, that shouldn't be an issue. Other than that, it's a great place to bank. But if you are paycheck to paycheck or forgetful like me, I would not reccomend this to you until these issues are fixed.

• K

  Kristi Hawley
  5

  Tandria, the branch manager, Jonesville location, has been wonderful to work with. She always goes above and beyond, makes me feel like I’m her favorite member - which I am certain I am. :). Go see Tandria!!

• D

  David Walter
  5

  I opened an account because they had an incentive and now I'm leaving because I'm graduating. The service has been great and they didn't pressure me to keep my account open! I'm kinda questioning my decision to leave even though they don't have a bank in my new area.

  Response from the owner

  Hi, David! Fortunately we have a very robust online banking system with a mobile app and mobile deposit! You can also transact on your account using the Shared Branching Network. Check out the ATM and branch locations all over the world! https://www.campuscu.com/shared-branching/

• J

  Jacqueline Betz
  1

  Since their "upgrade" Sep 2017 reaching Campus Call for account balance is a NIGHTMARE. You press #2 but it loops you around and around. It is impossible to reach Campus Call automated teller or a live human being ever! Time to find a new Credit Union. You suck!

• M

  Monica Williams
  5

  They help me out so much I love this bank wouldn't change for the world only had one bad experience and that was with a employee who never talked to me, about an account. But other than that there friendly, helpful, proffesional.

  Response from the owner

  Hi Monica, thank you for taking the time to provide a rating and a review on Google! We are sorry to hear about your negative experience, but, we are grateful you gave us the opportunity to provide the exemplary service we pride ourselves on!

• S

  Sheree Ross
  5

  Great credit union i have been a member since 1997 excellent customer service great rates for loans.

  Response from the owner

  Hi Sheree, thank you for taking the time to rate us and write a review! We appreciate your loyal membership!

• M

  Michael Wrenne
  5

  Has been my bank for 23 Years. Two car loans at great rates.

  Response from the owner

  Thank you for your membership - we appreciate you!

• G

  GATTOR FORTE
  1

  Don’t get secured credit card they will close your account and take your money before payment due date...

  Response from the owner

  Hi Gattor, please send your contact information to [email protected]. We would love the opportunity to discuss your account with you!