Radiant Credit Union Se 2nd Pl, Gainesville

Radiant Credit Union Reviews

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  John Smith Jr
  5

  I'm truly appreciative of the assistance that Ronnie gave me when making sure that I had access to online banking with my business account

  Response from the owner

  Hi, John Smith. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

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  George Kleckley
  5

  I received the best customer service, hands on, unconditional positive regard, from Radiant Credit Union. I highly recommend their services, if you have a need, you will not be disappointed. George Kleckley 10/15/2021

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  Jordan Baumgardner
  5

  Mrs.Pam is amazing to work with along with everyone else that works there I’m extremely great full I was finally able to find a bank where they actually care to know my name.

  Response from the owner

  Hi, Jordan. We appreciate the kind words and are glad we could provide you with a positive experience!

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  Matthew Fischer
  5

  The 43rd street branch is one of the best ! Amber B. always goes above and beyond for her members !

  Response from the owner

  Thanks so much for your kind words, Matthew. We really appreciate you taking the time out to share your experience with us.

• K

  Katherine March
  1

  I do most of my banking online, and the Radiant Credit Union website constantly gives me problems, especially when it come to switching between the two accounts that I have there. Today, for example, when I tried to switch between the two accounts, the website tried to confirm my identity using an old phone number, even though I had updated my phone number in my profile on the website quite some time ago. I've had numerous other problems with the website, too, and I will eventually switch to another credit union when I don't mind the Covid risk of going into businesses anymore.

  Response from the owner

  Thank you for your feedback, and we are, of course, sorry to hear that did not meet your expectations. We would very much like to have one of our Member Service Representatives follow up with you to see if there’s more we can do. Please feel free to email us at [email protected] with your contact info so we can follow up and improve our service to you. Thank you again.

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  Jazz Que
  5

  Radiant has been a blessing to me as I have tried to provide for my family!

  Response from the owner

  Hi, Jazz. Thank you so much for leaving us a stellar review!

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  Keith Gilbert
  3

  I just joined Radiant Credit Union . I am a Marine and Army Veteran my Twin brother told me about Radiant Who also is a Navy Veteran on how professional they were and they try to get you the best rates they can. They are eager to help with your Financial needs, and put you on the right track. They have earn my business and my respect .Thanks again John for all your help and the Radiant Team .

  Response from the owner

  Thank you so much for this wonderful review, Keith! We are so glad we've earned your business. We are extremely grateful for your membership.

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  Stacey Culpan
  5

  We have been a member of Radiant Credit union for about 3 years and could not be happier! We mostly deal with Tarrin in the loan dept but she goes above and beyond for us, she always makes sure we get the best rates and the process is always super easy and FAST! I refer everyone I know to her for any type of loans. She is such an incredible asset to Radiant. If you are looking for SUPER FAST Approvals and Funding call Tarrin she will get it done for you!

  Response from the owner

  Thank you so much for this wonderful review Stacey! Tarrin is wonderful! We're so glad you've received wonderful service from us. Thank you for being such a valued Radiant member! :)

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  Kevin Cross
  1

  Another unhappy long term customer. Was just at Alachua branch. Needed to take time from work to meet my wife, and deposit a joint check. Got there one teller with a customer, one person in front of me. The SINGLE TELLER is stuck doing customer service work; along with teller job. Fist customer 11 minutes. No second teller brought up front. Second customer almost 15 minutes, and STILL NO SECOND TELLER BROUGHT IN. Here is the sad part. The entire 20+ minute wait. I was STANDING IN PLAIN VIEW OF THE BRANCH MANAGER. When IFINNALY was seen by the teller. The first thing I asked was to speak to the manager. As soon as management was contacted. A second teller showed up. Now that they were NO LONGER NEEDED. When asked why I had to wait, and why was there one poor teller doing multiple jobs. SHE HAD THE NERVE TO POINT OUT THERE WERE NOW TWO TELLERS. THAT SHOULD HAVE HAPPENED 20 minutes earlier. None of this is remotely acceptable. This is my second horrid experience with this branch, and I’m strongly considering moving banks..Sun State was great. Radiant is abysmal

  Response from the owner

  So sorry to hear about your extended wait today. We do work to accommodate member needs at each of our locations. We also provide alternative options for depositing at our ATMs and via mobile deposit, but neither of these may be options that fit your need. We appreciate you letting us know of your frustration and will continue to improve our service every day.

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  Jennifer Private
  5

  I was recently in a very bad vehicle accident and sadly my truck was totaled.I had moved my previous truck loan to Radiant as the interest rate was much better.Josh went above and beyond as well as the other credit union staff in helping me secure my new truck loan so the process went very smoothly.I highly recommend Radiant credit union as they also support the community.

  Response from the owner

  Hi, Jennifer. We appreciate your feedback. Thank you for the review!