California Credit Union Pasadena

California Credit Union Reviews

• N

  Ny Brown
  5

  I'm a regular client at this branch. I go to other CCU Branches, but this branch stands out in so many ways. I'll start by saying that if You don't run down there and open an account ASAP You're missing out on the best customer service since 1950's banking. Free Checking & Saving, Free Cashier's Checks, No Minimum Account Balance Requirements. Truly Free Checking. They do not make them like this anymore. All the staff know me by name, and not just my name, but other members names as well. As a matter of fact I know all the staff by name as well because they've all helped me at some point in my membership. Karen (Mgr) Gabriel (Asst. Mgr) Beatriz (Home & Car Loans) Stephen (Home & Car Loans) Neyva (Cashier) Karina (Cashier) Walter (Cashier) This is banking done right. I challenge other banks to be efficient and effective in banking.

  Response from the owner

  Hi Ny, thank you for taking the time to review our business! The greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team.

• R

  R D
  4

  I'll reserve 5 stars for the Credit Union of my dreams, that brings me breakfast in bed. But using the majority of Credit Unions in Pasadena as a reference point, this is the only one I can rate as a 4 (my highest possible rating). I have encountered frustrations with the others in the area, ranging from bad attitudes, uncooperative staff, advertisements, poor digital online security methods - California Credit Union has never sent me advertisements which I have to waste time shredding due to personal information on them, they have been fast to resolve any common credit union issues that have arisen, good experiences with their staff, and they have an appropriate 2FA method built in to their digital online banking system that I've been trying to talk other Credit Unions in the area to implement. It is always an easy in and out hassle free experience in a low key environment. Some of the other Credit Unions in this particular City feel very corporate, cold and uninviting. CCU doesn't ruin my day, and that means a lot.

  Response from the owner

  Hi RD, we sincerely appreciate your 4-star review and your choice to do business with us. We will pass along your kind words to our team. Thank you!

• J

  Jack Frost
  5

  This is one of the best credit unions hands down. They have the friendliest customer representatives. I have had great service time and again. The interactions are positive and helpful. Teachers definitely have a friend or two here.

  Response from the owner

  Hi Jack, thanks so much for taking the time to review us! We appreciate your kind words and look forward to continuing to serve you.

• J

  Jason W
  5

  Great people, and excellent service. Also, google maps should edit CCU's gps coordinates to the rear entrance on Hudson across from 523 S Hudson, instead of the Lake side. The free parking is in back but google maps routes to the front door on Lake. Best credit union ever.

• T

  Tonicha Blue
  5

  The best bank hands down!! Everyone is always so pleasant and always smiling. I definitely feel like family when I go to CCU

  Response from the owner

  Hi Tonicha Blue, we sincerely appreciate your 5-star review and your choice to do business with us. We will pass along your kind words to our team. Thank you!

• K

  Kree Thatisme
  5

  Kind, helpful, & friendly are the words I would use to describe the people here @ CCU. They are transitioning not only from one building to another, but from one floor to another. Once they're all settled into their new location, it'll be business as usual. Wouldn't trust my money anywhere else!!

• J

  John Mars
  5

  This place has a very welcoming and calm interior.  Every banker I’ve worked with has been more than accommodating and kind.  If I could make one suggestion it would be that they had more ATM options

• k

  kimbo1630
  5

  Courteous, helpful and efficient staff. Enjoy doing my banking there. Have confidence in my California Credit Union.

• s

  susan ramos
  3

  Heard that their atm was gone so I called. They told me the atm at their new location was operating. Took a 20 minute drive over there, NO atm!! Couldn't believe the lack of care they felt in order to misdirect me like that. I wonder how many others got this treatment

• K

  Katherine Kotcheff
  5

  This location has a very spacious and beautiful interior. The employees are all very competent and kind. Parking is also very easy because there is street parking all around there.