PENNYMAC South Lake Ave, Pasadena

PENNYMAC Reviews

• J

  Jessie Hayes
  5

  I am pleased with my mortgage re-fi experience with PennyMac. Each step of the process was well defined by my agent. No surprises. I will use PennyMac again in the future!

• S

  Scott Erickson
  5

  I highly recommend PennyMac Loan Services for any refinance or home purchase need. Darius Ervin has outstanding communication and customer service skills. His attention to details are his attributes.

• C

  Crissy White
  5

  Kelsey and Jimmy provided an excellent experience for our home refinance. All our questions were answered quickly and sufficiently. One of the factors that really created our pleasant experience were the frequent updates and check ins from Kelsey. THANK YOU!!!

• K

  Kate Martin
  1

  I have a loan with Penny Mac, and I made a double payment by accident because they called and said I had not made a payment. I tried calling the numbers on the front of my mortgage statement and they all go to voicemail and there’s no real person that I can talk with about my problem. This Penny Mac department says it said box 30597, Los Angeles, CA. I wouldn’t deal with anybody that I had a choice to deal with it doesn’t have a real person that can help you solve a problem!

• F

  Fred Fenton
  5

  Home Refinance utilizing PenneyMac Loan Service was a hassle free experience. The process went smoothly and I was kept informed throughout . I would recommend them and Joshua Baker, my loan manager. My refi was a VA IRRL.

• C

  Chris Olsen
  4

  The only thing I had an issue with was the closing amount, which was not clearly communicated to me at any time (though I was given estimated closing costs a couple times, that were thousands higher than the actual cost), with the final numbers not communicated to me at all. I had to seek out the Title company myself to get that information. Other than that, while it was a lot of documentation to provide, it went fairly smoothly.

• T

  Travus Faulkner
  1

  Their automated system is the worst I have ever experienced. If you try to use their over the phone method of payment make sure your phone is quiet and do not press any of the prompts incorrectly. It asks the same questions repeatedly and repeats the same information over which gets redundant. I have not had a successful month where I have only had to call one time and get it done correctly the first time. I have never felt so defeated trying to give somebody money to make a payment.

• D

  Dave James
  5

  Jesse Ramon is THE Superstar of our PennyMac refinancing experience. The agent who started with us was not very helpful, sadly, and had to be replaced by Jesse. Thank you, Jesse, for a GREAT experience!

• T

  Toni Jones
  5

  Friendly, professional, efficient staff that kept me educated and aware of each step of the mortgage process from beginning to closing! Lara and the loan team listened to my needs and concerns then delivered a product that catered specifically to me!

• a

  al Ouellette
  5

  The individual processing our loan was timely, thorough, and attentive to our needs. She had a precise and clear answer for all of our questions and the entire process took less time than I anticipated.