SchoolsFirst Federal Credit Union - Pasadena S Lake Ave, Pasadena

SchoolsFirst Federal Credit Union - Pasadena Reviews

• M

  Mats Lindroth
  5

  The Pasadena Office Team are just Amazing. Courteous, expedient, and just top notch friendly customer service from the time you walk through the doors. Thank You Stephanie. Thank You Kevin. Thank You Bernardo, and all others not mentioned. I'm a 3 years member now, and I enjoy every visit knowing I'll be in good hands. Thank You Team! Keep it up.

  Response from the owner

  Mats, we are ecstatic to hear you are enjoying the Pasadena location and their team! We will pass on your compliments and are grateful you've taken the time to leave this review. We look forward to serving you for many years to come!

• J

  John Mars
  5

  Could not recommend this place more!  My fiancé and I worked with Christopher who explained our car loan and made the whole process painless.  He even helped us complete our DMV application.  I’m just blown away by the customer service here.

  Response from the owner

  Congratulations on the new car, John. We know how confusing DMV paperwork can be so we're always happy to help our Members! We will be sure to share your kind words with Christopher and the Pasadena Branch team--it will make their day. Thank you for your Membership. We look forward to serving you again soon.

• B

  Bryan Barrios
  5

  S/O to Bobby & Kevin for always hooking me up. Amazing service & Super super helpful. SchoolsFirst is Simply the Best in the World 11/10 rating :)

  Response from the owner

  Bryan, we think our Members, such as yourself are simply the best in the world! Thank you for your kind review and for your Membership!

• C

  Charles Rojas
  1

  It's a good credit union as credit unions go. But, to leave a customer on hold for over 20 minutes just to talk to someone is ridiculous. As I'm writing this review, I'm still on hold. so far, I've been holding for 25 mins and counting...... Makes me want to go back to my old credit union....

  Response from the owner

  Charles, we sincerely apologize for the long wait time you experienced. We understand how frustrating it can be to be put on hold for several minutes. Your time is very valuable to us and we are adding more staff to help serve our Members over the phone. Please accept our sincerest apologies for the inconvenience!

• R

  Rebecca (Rebecca ) Pena
  5

  They've ALWAYS taken, the best, care of me. So helpful, knowledgeable, friendly and professional. The only complaint i have, for this particular branch, is the limited parking.

  Response from the owner

  Rebecca, thank you so much for your kind words and for your Membership!

• T

  Tsega Worku
  5

  The best customer service every time I go or call. This is a financial institution that is working for me, not a Bank. I'm blessed to be a member.

  Response from the owner

  Tsega we are blessed to have you as a Member, thank you!

• L

  L. O.
  5

  The customer service representatives welcome you and make you feel at home with their kindness and friendly smiles. Very nice, considering these times....one grateful customer.

  Response from the owner

  Thank you for your kind review, L.O.! We always want our Members to feel at home with the Credit Union, so we're thrilled to hear the Pasadena Branch is treating you well. Please come back and see us again soon. Thank you for your Membership!

• P

  Patrick Connor
  5

  BOBBY! Bobby was extremely helpful, courteous and efficient, I got so much accomplished in an hour! Customer service was outstanding.

• J

  Jaci Cortez
  5

  Great customer service, no long waiting for assistance, complimentary drinks always full, clean, staff are professional, and good energy in the Branch.

  Response from the owner

  Thanks for adding to our good energy, Jaci! We're so happy to hear you're feeling the love at our Pasadena Branch. We appreciation your Membership and look forward to serving you again, soon.

• E

  Esmeralda Marroquin
  5

  My first visit at the South Lake location was pleasant and the employees were very helpful.

  Response from the owner

  Thank you for the review, Esmeralda. We're glad you were able to visit our Pasadena Branch and even happier you had a great experience! Please come back and see us again soon. Thank you for your Membership.