Busey Bank S Morrison Ave, Collinsville

Busey Bank Reviews

• C

  Cara Barker
  1

  I miss the Bank of Edwardsville. If you got locked out of your account on a weekend, Bank of Edwardsville had someone you could call to get help outside of normal business hours. All of you who said you were leaving Busey, where did you go? Do they have someone to help with major problems on weekends?

• D

  Damian Tucker
  1

  Customer service is absolutely terrible. I tried calling & leaving a voicemail multiple times to discuss an overdraft letter I received & was never contacted back. Overdraft fees are through the roof & they are not willing to work with you. I have been a member since 2010 when it was still bank of Edwardsville but since the swap to Busey it has been a total nightmare. Do not give them your money. 10/10 would not recommend.

  Response from the owner

  Damian, we're so sorry to hear that you have had a negative experience with us. We'd like to address the issues you've experienced. I have forward your message onto the appropriate people.

• A

  Anita Hardin
  4

  I like the bank so for I haven't had any one rude to yet. Their not the Bank of Edwardsville, but they're new right now. I'm going to give them a chance, before I judge them. I'm glad to see some of the faces I use to see. I hope all goes for the customers and the staff. Let's concentrate on getting along and try to be loving because it's so much going on. I just hope everything thing at the bank works out good for everyone. 😇🙏😊

• C

  Cody Grantham
  1

  Last night I noticed my account was overdrawn So immediately transferred money into it. Today I wake up in the negative again because Busey decided to take an overdraft fee even though I corrected my negative balance the day before. I also have overdraft protectionon yet it hasn’t stopped one transaction from overdrawing my account yet. I’d give these con artists 0 stars but google won’t let me

• M

  MICHELLE SANDHEINRICH
  1

  I wish I could give less than 1 star... it is too high. I was with the Bank of Edwardsville so I didn't choose Busey. What they did during the switch was bad enough and when I voiced my dissatisfaction they were all "give us a chance because we have been around for such a long time and our service is exceptional"...yes it is - exceptionally bad. It has been a year and the majority of the time you can never get through on the phone, their hours of operation are not convenient for someone who has a 9-5 job, their ATM's are frequently not working. The only positive thing I can say is that I personally haven't had a problem with the online site in several months but from what I read of the other reviews others are not so lucky. So disappointed... I miss the Bank of Edwardsville terribly!

• T

  Taylor Shavonte
  1

  Please dont ever bank with them I am WARNING YOU. They are NOT like the bank of Edwardsville. Not there when you need them on the (((24/7))) line I've been on hold for 2 hours TWO!! You cannot make online transfers on the weekend if you need to THEY WILL HOLD YOUR HARD EARNED MONEY and they are just about as clueless as a box of bricks. This is ridiculous!

• J

  Jarod Burdess
  1

  Poor experience doing a mortgage loan with this bank. Recommend using a different bank because of the hoops they make you jump through compared to other Banks I've used in the past.

  Response from the owner

  Jarod, I apologize for the negative experience that you had. Someone will be reaching out shortly to discuss this. Thank you.

• I

  Imani Jenkins (The Causal Gamer)
  1

  The tellers are rude except for 2 of them. They took over a wonderful local branch for what? I honestly cant wait to switch banks

  Response from the owner

  Hi Imani, I apologize for the negative experience that you had at our bank - this is certainly not what we strive to provide our customers and we'd like to make it right. Could you please send your contact information to [email protected] so that we can reach out to further discuss this situation. Thank you!

• S

  Sara Poz
  1

  Collinsville bank tellers don’t need to add their thoughts about my private family affairs. I wish my I didn’t have family problems either.

  Response from the owner

  Sara, we apologize for this negative experience and we would like to address this situation. Could you please send your contact information to [email protected] so that we can reach out? Thank you.

• S

  Sean
  1

  This bank has no idea what they are doing. I have an account there but every time I come in there they are rude to me.