Burke & Herbert Bank Centreville Rd, Manassas

Burke & Herbert Bank Reviews

• J

  Jonathan Weisbrod
  1

  Dishonest. That's pretty much all I can say. They are dishonest and do not take their customers seriously. They act friendly at first but when trying to resolve an issue they gave me false information and berated me for following their instructions to the letter. I have been a customer for almost a decade and they do not live up to their legacy. Because of how poorly they have begun to treat their customers I will take my business to a bank that stands behind what they say. I would recommend you do the same.

  Response from the owner

  Hello, Jonathan. We're sorry to hear that you did not have a good experience with us. Customer service is our top priority and we are disappointed that we let you down. A member of the Bank’s management team will be contacting you to learn more about your experience. We look forward to speaking with you.

• J

  Johan Weiss
  1

  Poor customer service, the manager at the time of my transaction told me to certain things to be able to deposit my check and once I completed those things he changed his story and refused to do so. After changing his story he began to raise his voice and shout after I corrected him when he was attempting to change what I said. As a manager of major sales accounts and customer service I know poor customer service when I see it and this was even below my expectations for poor performance.

  Response from the owner

  Hi, Johan. We're sorry to hear that you did not have a good experience with us. Customer service is our top priority and we are disappointed that we let you down. A member of the Bank’s management team will be contacting you to learn more about your experience. We look forward to speaking with you.

• J

  Jeffery Jenson
  5

  My Grandmother has been using this bank for many years and is always talking about how much she loves going in, just to see Nikole Sanchez! She says she is always so attentive and takes her time with her, and is so knowledgeable about her job and so patient! So thankful she is always able to make my grandmother smile! She says she won’t go to anyone else there. If Nikole isn’t working, she waits until she is! Definitely need more people in the world like her!

  Response from the owner

  We are happy to see that your Grandmother had a great experience at our branch. Thank you, Jeffery!

• N

  Nellie Avila
  5

  Helpful & fast, courteous, so far have had pleasant experiences at this bank.

• E

  Elleni Negash
  1

  Very slow took her long time to count money her name was Anjana. Very bad service. Very disappointed.

  Response from the owner

  Hello, Elleni. We're sorry you did not have a good experience. Please call us at 703-684-1655 so we can discuss your branch visit with you. Thank you.

• J

  Jaystaysleepy
  1

  The picked up the phone and hung up , did it even care to help me with my debit card.

  Response from the owner

  Thank you for reaching out. We are very sorry to hear that you had a negative experience with us. Customer service is our top priority so we’d like to learn more about this. Please give us a call at 703-684-1655. We look forward to speaking with you.

• A

  Alexa Ponce De Dionicio
  5

  Personally, I have my money here since 2016 and to date everything is fine. Personally, I have nothing more to add than ✌😬✌