Bryant Bank John Hawkins Pkwy, Hoover

Bryant Bank Reviews

• L

  Lee Looney
  2

  Drive Thru is so bad here lately at Hoover Branch they are waiting on businesses that take more then 15 minutes I had to cut my car off Gas is to high just to sit there. If the transaction is going to be more then 3 Minutes they need to go inside. I went inside and they only had 1 working only working on large transaction. I left I need to maybe find a new bank. Use the be the best bank in town.

  Response from the owner

  Mr. Looney, thank you for offering your feedback regarding our customer service at our branch. Not only do we strive to provide unbeatable service at all times, it is our mission to put care into action for others. Our team is looking into this further to better understand how we might be able to improve drive-thru wait times and customer service, especially as we work to become fully staffed in each office. Thank you for choosing Bryant Bank as your financial partner!

• F

  Frank Jones
  5

  My Hoover Bryant bank branch is filled with the most helpful people I've ever dealt with in any banking relationship I've ever had. We bank both business and personal with Bryant. Always very helpful and friendly!

  Response from the owner

  Thank you for your review and kind words towards our Hoover team! Our bankers strive to put care into action for customers each day and we are so happy to know that is being done for you and your business.

• K

  K Allen
  1

  I will never do business at this branch again Tracy Martin was very unhelpful making me fill out a deposit slip to cash my check after i told her i didn't know my account number off hand. Trussville is a lot more hospitable and treat you like family.

  Response from the owner

  Thank you for your feedback. At Bryant Bank, we work very hard to provide unbeatable service for our customers and to show them that we care. We are sorry that your experience with us was less than acceptable to you and will work very hard to make sure that you experience the level of service that you deserve in the future. Please know that we value you as a Bryant Bank customer.

• A

  Amy Eddins
  5

  Johnny was super helpful with my mortgage and always answered my questions. He made the process easy!

  Response from the owner

  Thank you so much for your review! We are so glad that you had a pleasant experience with Johnny. Our mortgage team appreciates you selecting Bryant Bank for your mortgage needs!