Regions Bank John Hawkins Pkwy, Birmingham

Regions Bank Reviews

• J

  Jennifer Wilson
  1

  Tellers rude as hell . Store manager Ryan is too and other lady too . Like look into the account my money is always good. SMH close this location if your not white or have alot of money they treat u like dirt .

  Response from the owner

  Hey, Jennifer. Our team would like to further discuss your experience. Please send us an email to [email protected] and we'll be in touch. -Ana

• B

  Brantley Ballenger
  1

  I wish I could give 0 stars. The person who set up our accounts was also working the drive thru window. He screwed up our socials and regions closed our accounts because of this. Huge pain to have to reopen. Terrible branch.

  Response from the owner

  We're so sorry to hear this was your experience. We have forwarded your concerns to the appropriate channel. If you'd to further discuss, feel free to email us at [email protected]. -Trish

• M

  Mark Klause
  1

  Terrible Customer Service My family and I visited the Regions bank in person at 3065 John Hawkins Pkwy in Birmingham, AL on Saturday September 9th at approximately 11:45AM. We received an email from Regions informing us that we could bring our change into the bank and they would count it for us at no cost. After waiting in line approximately 10 minutes with only one teller available, another teller named Kristy came out of the office and asked if she could help us. I told her that we would like to cash two checks and have them count our coins to deposit into my account. She was extremely rude and told me that she would not have the coins counted unless they were rolled. I informed her and proceeded to show her that I received an email from Regions indicating that I could bring the coins and they would count it. She would not look at the email and told me she didn't care what it said. I told her I would like to speak to the manager about the situation and her overall rude demeaner. She told me the manager, Margaret, was not there and she'd be available to speak with me on Monday. She wrote down a fake number, and I noticed the area code was not for Birmingham so I asked for a business card and email instead. I have been a customer of regions for over 10 years and this is the worst experience that I have ever had. I have called the number that was printed on the card and left a voicemail. Please let me know how you can make this right and regain my trust for Regions.

  Response from the owner

  We've made sure to take the details provided and ensure that they're documented with our Complaints team for further review. We certainly understand this was not a good experience and would like to ensure the matter is properly reviewed. If we can help you with anything else, please feel free to send us an email to [email protected]. -Tyler

• V

  Vivian Santos
  5

  Henry Richard has been so friendly and helpful throughout my loan process. He really went over and above to help me complete the process, stayed in touch regularly and always offered the best products and advice. I cannot say enough about how much I appreciate his help and assistance with this.

  Response from the owner

  Hello Vivian! We are so happy to read about your positive experience with Henry Richard! He is definitely one of our best! Thank you for taking the time to share these positive words. - Hector

• L

  Laura O'Brien
  1

  I used the ATM to deposit cash. The ATM took my money and my card. No one from the bank has contacted me, I've called several times, also, due to Covid I can't get in touch with anyone to fix this. I've been trying since it happened 3 days ago... still on hold. There is no information online about it at all. No one has called back either. Honestly thinking about switching banks after this is resolved... if it even is.

• A

  Andres Angel
  5

  Cecilia is always ready to help you with a smile on her face and a little twinkle in her eyes. I believe she's been at this branch for a year now and her commitment to helping those around her is unmatched after observation. She's got a kind soul and a good heart. A few of the people working there could definitely take notes from this young woman as they seemed too preoccupied with their phones or chatting away vs focusing on the tasks at hand to help bank customers. Her being bilingual is a fantastic asset to the company which should be recognized and compensated by Regions, but unfortunately we all know that corporations would much rather line their pockets instead of building upon employees who are great assets. She is recognized in the Hispanic community as one who is always ready to help within her limits of the branch and a compassionate person. Si están pensando en abrir una cuenta con Regions, ella es la indicada para ese tipo de cosas. She's fantastic so I had to rave about her!

• M

  Matthew Spivak
  1

  Great bank if you never need customer support. You'll find better care at the DMV.

  Response from the owner

  Hello, Mathew. We certainly don’t want you to feel this way towards our banking service. If our team can be of assistance, please send us an email at [email protected]. We’ll be glad to document your experience properly and forward it to the appropriate teams. - Hector

• S

  Stephen Byrne
  5

  Ryan Jones gave me GREAT service. A very nice young man with very good communication skills. He's a rising star for Regions Bank

• M

  Michael Peebles
  1

  The teller, Hana, was 'too busy' to talk to me about opening a savings account, even though there was no other customers in the building. So I went to wells Fargo, who was very helpful.

• M

  Muhammad Sheheryar
  1

  Hana is rude. Hana knows nothing. Hana wastes your time. Hana has no idea what she is doing. Hana needs to be trained. Hana needs to learn some manners. Hana needs to go to school. Hana needs education. Hana needs to be fired. If you do not have an account in regions bank, do not visit this branch. Staff will be rude to you. They will avoid you. They will not help you at all. They may even ask you to leave just because you do not have an account with them.