Brent Reece - State Farm Insurance Agent W U, New Palestine

Brent Reece - State Farm Insurance Agent Reviews

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  Tom Harrell
  5

  I'll just take a moment to say this about Brent Reece and his office staff. Brent and his office staff have always been extremely helpful with sound advice and guidance. I have been with State Farm for decades and have always been treated fairly by the company. Brent has been the best agent that I have had in all those years. He and his staff are so personable when handling clients. Thank you Brent and State Farm!

  Response from the owner

  Thank you, Tom! Appreciate your business.

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  Shelley Bates
  1

  Their "roadside assistance " is a joke and I found out after years with them they turn in each tow as a claim. How did I find out? My insurance got canceled! I could have used my AAA had I known that. Thanks for the screw. May you have an aeronautical intercourse in a motivated piece of pastry!

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  Terri Hamm
  5

  Brent Reece and his staff are very friendly and responsive to all my insurance needs. They follow up to ensure I have everything I need, and verify any changes that have occurred. They are excellent to work with!

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  Jason Schanzel
  5

  So thrilled with my coverage with StateFarm. Ellen was amazing with helping me with my insurance needs. Couldn’t have asked for a better agent

  Response from the owner

  Thank you for the note, Jason!

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  Rick Adams
  5

  I've been with State Farm over 50 years and have always had great service. It does not do you much good to have cheap insurance that hassles you, does not pay claims quickly (or at all)! I've been with Brent for a decade or two and he is top notch too. His office staff including particularly Stephanie is top notch, professional and very responsive.

  Response from the owner

  Thank you, Rick! We appreciate your comments.

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  Emily Conwell
  5

  From the start Brent and all staff members from his team have been wonderful. Most recently Morgan saved the day and helped resolve a complex issue quickly (within the same work day). Can’t say enough about how all of them work hard for you and are always there to help with any issue or answer all questions.

  Response from the owner

  Thank you Emily! We very much appreciate your comments.

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  Brandon Jones
  1

  My girlfriend used to work here. Was misled by Brent during the interview. I feel sorry for anyone he manipulates into working for him.

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  Ginger Bomb
  3

  Kaitlyn M. was always great to talk to, she always took the time, & assisted with our needs. Anything related to auto comprehensive, or not at fault incidents have been a bit tricky at times, but after time they finally resolve. I'm not happy with how State Farms Casualty, when storm's came through damaging our home's gutters, & the roof sustained a significant impact, that it started leaking, resulting in interior damages, after dealing with State Farm claims department, the lack to cover what they state in policy coverage is the worst! A check was sent for less than $3k, they claimed they'd cover damage of some shingles, gutter's, & interior damage, with my deductible being $1,000, & the check, I havent cashed the check they sent, I tried several times to cancel the claim, to return the check but State Farm claims dept., will not cancel. I still have the check, I've paid over $8,000 in just the roof alone, replaced gutter's $2,000, interior damages I have spent several thousand, still bleeding out money! I'm not happy with how my home claim with State Farm Home Insurance was handled! I've had several contractors out, State Farm field claim's adjuster stated the entire roof should be replaced, & covered, but they won't!!! I even told the claim's ppl what the field rep., they evaded my questions, & my contractor's too! I've made to many calls to claims dept., every time I spoke with them over the past year & 1l2, it's the same bs! I thought my own agent would have at least had my back, but every conversation, was call the claims dept., heck half the time the claims dept., never returned my calls, I felt alone, & it's pointless to think that in these time's, that the policy for my home owner's insurance with State Farm, isn't even worth the ink it's written in, they dont cover what I have been paying for, all these year's!

  Response from the owner

  Hello Ginger Bomb! We would love to discuss this issue with you. We are here at the office 9-5 to answer any of your calls. Please give us a call when you have a chance. Thank you.

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  Mary Imel
  5

  My son was in a car accident a couple weeks ago and totalled this vehicle. The whole process of getting everything taken care of and receiving payment to purchase another vehicle was seamless and fast! Great and responsive service from everyone at State Farm that I came in contact with....from the agent to the claims department. Thank you for making a not so great situation, so easy to deal with!

  Response from the owner

  Appreciate the feedback Mary! We are here to assist. Thank you again! Brent

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  Matt Gaiski
  5

  I am very happy and pleased with state farm, Morgan was very personable and listened to any concerns or questions that I may have had. She also listens to me and what I was going through very recently with so much stuff going on and she didn’t have to, I am so thankful and glad that I am a guest at State Farm and very happy with Morgan and everyone else there who goes above and beyond for their guests. Thank you all. - Matt

  Response from the owner

  Hi, Matt. We appreciate your feedback! You can call our State Farm office any time with any questions or concerns you may have. I am very happy to know Morgan was there to assist you.