BMO Harris Bank S Alpine Rd, Rockford

BMO Harris Bank Reviews

• G

  Griffin Rainbird - Rockford, IL
  1

  I think I've had it with BMO. I've had the same account since I was about 15, initially with Amcore and since the day BMO took over the customer service has been a joke. I will be withdrawing everything from the account and will not be using the company ever again.

  Response from the owner

  Thank you for bringing this to our attention, Griffin. This experience certainly doesn't reflect the service we strive to provide to all of our customers.We'd like to reach out to your branch on your behalf to arrange for you to be contacted and assisted. Please send us an email at: [email protected] with your full name, phone number and details of your request. Thank you again for reaching out to us, as your feedback is important - BMO Digital Care Team

• D

  Dash X
  1

  Stunningly bad customer service. Honestly, shocking contempt for customers from this bank, at the South Alpine location and the South Main location. I've never felt so unappreciated as a customer in my life. I really don't even know what to say. The bank is unable to fulfill even the most basic services, like having a functioning ATM in its lobby, and it is IMPOSSIBLE to connect to customer service. I called the South Alpine number during working hours and got a recorded prompt. Because I didn't know an extension to access, I was told by the recording to hit "0" for operator. That number rang and rang, but nobody answered . . . then I was sent back to the original prompt and told again to dial "0." This repeated dozens of times without anyone ever answering and without offering me the opportunity to even leave a message. I finally dialed a 1-(888) number, and ended up with some kid at a call center in another state who didn't know anything about anything. I have been a customer of this bank since back when it was Amcore . . . I just don't think I can keep my money there anymore. The lack of concern for customers and the seeming inability to provide simple services necessitates a change. Fortunately my wife and I have accounts elsewhere. I'll transfer everything to another bank.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Dash X. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• K

  Kirk Montgomery
  1

  We have done everything that this bank has asked of us so we can open an account. My wife and I are struggling with transitioning her mother into a memory care facility. We have spent far too much time trying to open an account with no progress. We would have liked to have done business with them had they been willing to help us. This has nothing to do with time restraints. You wanted a notary stamp on an article we have. After we did that your legal team did not like the verbage. You have a low rating for a reason.

  Response from the owner

  Thanks for reaching out to us, Kirk. We thank you for your feedback. We are aware that our customers may face different time constraints, and are working to ensure that our branch hours of operation are set at a reasonable time frame to serve all customers accordingly. Thank you, BMO Digital Care Team

• P

  Patricia DeMaria
  1

  This branch is incredibly slow. I only come here for work and every time the wait is ridiculous. They really need to think about hiring some more people. There shouldn't be 5 cars waiting in the commercial lane, EVER!!

  Response from the owner

  Hi, Patricia. We’re sorry to learn of the wait time you’ve recently experienced at our branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• K

  Karen Zander
  5

  I have always gotten good service at this bank. The people are very helpful and friendly.

  Response from the owner

  Hi Karen, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team from the Rockford (Colonial Village) branch. Thank you, BMO Digital Care Team

• H

  Hugo Alvarado
  5

  I try two more banls before and this is th3 best choice. Already more than 10 years and people treat you like a real person not like a number. Love them!!

• D

  Dennis Anderson
  1

  Wow.another BMO Harris location that does not answer their phone.you guys have a serious problem.yur not the only branch either.going to start looking at other options.wow again.

  Response from the owner

  Hi, Dennis. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• P

  Polly Haller
  4

  I love this branch and the people are great but we are very disappointed that BMO is removing change counting machines. News flash - some people still use cash and end up with too much change to hold onto...

• B

  Bibiana Strawbridge
  1

  Terrible service, I definitely do not recommend this location, I have 6 months with the same problem and until today they have not been able to solve or help me solve the problem either by phone or by person, something as simple as removing a note from the system.

  Response from the owner

  Hi Bibiana, thank you for providing us with your rating. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

• D

  D T
  4

  Good Service, could be a little more courteous at times. Won't let you "test drive" the money first to see if you like it or not!!