Billings Federal Credit Union Henesta Dr, Billings

Billings Federal Credit Union Reviews

• J

  Jauntae Fisher
  5

  I have left Wells Fargo due to terrible customer service I felt like they were robbing me with all the service fees. I also left Valley because they made me seem very out of place. Love banking with BFCU they gave me my first auto loan at 21! Will never go anywhere else.

  Response from the owner

  Thank you! We are happy to serve you!

• F

  Frosty Fire
  1

  I usually use the downtown location and I have always had a great experience; however, today I made the mistake of going to this one. I let the customer service person know that my debit card had been declined numerous times by merchants even though there was plenty of money in the account. The term "declined" was the term the merchants used, not myself. She said that there never was a time on her end that any charge was "declined" so maybe I was entering my PIN wrong? I wasn't.These were being run as credit. I tried to flesh out my stories to give better illustrations and locations, she was unconvinced. Finally, I said, it seems that you think I am either lying or undeserving or a new card!? She says she is just troubleshooting. I'm thinking that I'm going to have to close my account because I can't get a new debit card! In the end, I finally did get a new card, but it was like pulling teeth, and I was left feeling like I had extremely inconvenienced the customer service person and that my business was definitely not valued nor wanted.

  Response from the owner

  Hi Heather, We apologize for your experience. Please know that we strive for exceptional service. I will have someone follow up with you today to make sure that your issue is resolved. We value and appreciate your membership.

• E

  Erik Meeker
  1

  Ever since i moved i have had nothing but problems with this bank. They have double pulled my loans several times and told me there was nothing they could do about it. Have sent important information to my former address. I have changed it qith them several times, but same thing keeps happening. The customer service has tanked over the last 2 years. Do not recommend.

• E

  Erin Derrickson
  2

  Downtown the service is good enough, but in the satellite ATM location the attendant, whose job it is to assist patrons, had a very unhelpful attitude. I am from out of state and needed to make a deposit, and since BFCU does shared branching with my credit union, I though ok great, I'll give it a whirl. Well she had me access my account via my card on the atm to make the deposit; however, the machine wasn't working. Long story short, the attendant had the attitude that I should just know how this works and as of helping me figure things out was a burden. It could have just been a bad day/fluke, and I don't want to judge the whole enterprise of this one experience, but I needed to give this feedback.

  Response from the owner

  Erin, we apologize for the inconvenience. We have reviewed the Shared Branching process with staff and will continue to educate them on any changes. We hope you enjoyed the rest of your trip.

• J

  James Kenner
  5

  Stopped in to take some money out of the ATM. I love that I get to chose my denominations instead of just getting a wad of 20's or 50's. I like that they are inside and watched by cameras. Getting out of the weather for a moment was nice. Staff was friendly, helpful, and polite.

• K

  Kimberly Watson
  5

  Very nice people and environment there. Also it's nice that I live next door pretty much lol.

• T

  Tim Burns
  5

  I love this credit union. They are always super friendly and helpful. When ever I need something done financially I can count on them going above and beyond. I always recommend them to everyone.

  Response from the owner

  High five! Thank you for the 5 stars, Tim!

• C

  Clay Wood
  5

  Julia could not have been more helpful! Thank you so much for all your help!

  Response from the owner

  Thank you, Clay!

• M

  Miranda G
  5

  Staff is very friendly and helpful. Perfect place for car loans and great rates

  Response from the owner

  Thank you, Miranda. We appreciate your feedback and are happy to hear you had a great experience getting a car loan!

• L

  Lesley Left Hand
  1

  ATM machine TOOK my money I deposited and said sorry!! The bank has yet to call me back :( and credit my account!!

  Response from the owner

  Hi Lesley, We apologize for any inconvenience this has caused. We see the case that was opened this morning. A Member Service Representative will be reaching out to you to provide and update.