Berman Subaru of Chicago W Irving Park Rd, Chicago

Berman Subaru of Chicago Reviews

• A

  Ashqi Mariya Kaye
  5

  I purchased two cars in 2012 at Mid City Subaru because I bought a 2010 Impreza to start with and when I went back for service they had the 2012s on sale! Regina Conroy is not only a wonderful customer service representative, but also a fabulous human being. She helped me with every step of purchasing both cars. I wasn't sure what I could afford and she went through budgeting, credit process and held my hand, so to speak, all the way through. I highly recommend working with her. She is honest, reliable and easy to work with. She will help you get what you want, not what she thinks you should get! The Manager, Jordan really treated me like I was his sister. He went out of his way to make sure that I ended up with a new car that really made me happy! And Happy I am. Thank you Jordan and Reggie!!! And Happy Holidays to all at Mid City Subaru!

  Response from the owner

  Thank you very much for your kind words about our staff.

• A

  Atipa Dear
  5

  I just bought the car from GABRIEL TALPOS he made the excellence job and Joe D’Andrea are absolutely terrific took care of me and my new car . Thank you so much .

  Response from the owner

  Atipa, thank you kindly for your feedback and review. Welcome to the Berman family!

• R

  Ryan Riley
  5

  My partner and I just bought a Forester from Bart at Mid City Subaru and the experience was pretty great. Bart was friendly and didn't put any pressure on buying a car on an earlier visit to the dealership. When I did come in to actually look into financing, I came with a quote from their website that also ended up being much cheaper than other Subaru dealers in the surrounding area. Everybody was friendly and that helped make the process very easy. The only criticism I can give is that I wish it was clearer how long the total process was going to take. If I would have known that we would have been there more than an hour after close while waiting on financing, I would have come back another night to wrap that half of the process up. Ziad was very friendly, but it was clear he was ready to be heading out so that part of the process felt a little more rushed than I'd have expected. All in all, I would still highly recommend anyone interested in a Subaru to check out Mid City.

  Response from the owner

  Ryan, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Forester and welcome to the Berman family!

• m

  mindy shelton
  5

  I bought my first Subaru from Bob Swanson a couple of weeks ago and it couldn't have been a better experience with him. I was apprehensive about going to buy a new car since my first car buying experience at a different dealership was miserable, but Bob was fantastic. He was patient, informative, and not pushy on a single thing. Since my purchase, Bob has been lightning fast at responding to questions I send his way; I didn't expect this (see first car buying experience) and very much appreciate it. The next time I have to buy another car it'll be from Bob!

  Response from the owner

  Midy, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

• S

  Steven
  1

  First time here. Got my outback in NC getting out the marine corps. I hate Chicago. Coming to service here was an option because it was closest. Already expecting a rip-off because I’m at my 30,000 mile inspection. $480 for a 30k service. Na. I would do the work myself if it wasn’t a lease. I guess Evanston Subaru has earned my business indefinitely. Classic service writer slick move. Almost as big of a scam as COVID-19

  Response from the owner

  Hello Steven, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. If you would like to discuss your experience in more detail, please give us a call asking to speak to our Service Manager, Giacomo Spinnato, or email [email protected] at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

• B

  Bill T-Chicago
  3

  The sales guy I worked with was fantastic - Adonis Lee. He was professional, sincere and had integrity. I actually could have bought the car elsewhere for slightly less and they offered a better warranty, but I appreciated Adonis so much that I wanted to give him the business. I am a sales guy, so value professionalism with integrity. The rest of the staff was fine except his manager. The day I came to pick the car up he tried to bump the price by $800 with some sob story about losing money on the deal. He kept trying to go back and forth with me, ultimately saying he could not sell the car to me for that price. I fortunately had email prices from competing dealers as well as an emailed quote from Berman. When I showed him that he said, "you got me" and sold me the car at the agreed upon price. Because of Adonis, this could have been a great experience, but his manager really left a bad taste with the experience.

  Response from the owner

  Thank you for your feedback, Bill. Please contact General Sales Manager Dan D'Andrea who will be more than happy to address your concerns. He will do his very best to resolve this situation to your satisfaction. Dan's direct phone number is 630-709-5193 and email [email protected].

• J

  Jay
  5

  I recently purchased a Crosstrek from Berman Subaru and it was probably the best car buying experience I've ever had. I spoke with Joey D'Andrea when I first arrived and then he introduced to me Jonathan Arias which helped me out the rest of the deal. Jonathan was super knowledgeable about any vehicle I asked about and was also very friendly and nice, kinda felt like I was dealing with a friend rather then a cars salesman. When it came time to make the deal Joey/Jonathan worked with me to get me right where I needed to be budget wise and then the finance director Luke Lupa got me an even better deal. Overall I had a great car buying experience from Berman and would recommend this dealership to anyone!

  Response from the owner

  Jason, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Crosstrek and welcome to the Berman family!

• K

  Kacie Hattaway
  5

  We came in to this dealership looking for a new Forester. Xavier took us on a test drive and was very thorough and patient. He explained all of the features thoroughly and took us on a test drive that included the highway. He wasn't pushy nor did he make us feel uncomfortable. Ultimately we didn't buy a car there because Foresters are in high demand and we need a car sooner than they were able to deliver. Not sure if this is true for other dealers in the area, but I'd still recommend this dealership to anyone looking for a car!

  Response from the owner

  Kacie, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too.

• B

  Brown Moss
  4

  I've never considered the car buying experience fun, but Lou and his associates at Mid City Subaru did their best to make it a pleasant experience. After spending nearly 2 weeks researching dealers and prices they offered the best price by far. I rank quality of the service experience right up there with price price. And given that this purchase makes Outback number 2 that we've purchased from Mid City Subaru, I'd say that ranks them among the one of the top dealers around.

  Response from the owner

  Brown, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Outback and welcome to the Berman family!

• A

  Anna Weis
  5

  Had an wonderful experience today purchasing my first car. Bart was patient, kind, and extremely respectful of my needs and wants for this big purchase. He took his time and made sure we were comfortable and he was always doing what he could to make it a good experience for all. Would definitely reccomend Bart and all the employees at Berman and would be happy to come back for my future vehicles. Thank you!

  Response from the owner

  Anna, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!