Benchmark Federal Credit Union E Gay St, West Chester

Benchmark Federal Credit Union Reviews

• G

  Greig Kennedy
  1

  Despite providing me with a spectacular rate on my car loans and credit card I actually question whether the headache is worth it. The staff is NOT trained across the board about costs and policies. The technology to make and arrange for account management is archaic at best. You will spend an inordinate amount of time trying to get setup and figure out what it correct information. Very frustrating process. Super nice staff. But poor organization all together.

  Response from the owner

  Hi Greig, we apologize for your recent experience and appreciate you bringing to our attention because we make every effort to provide extraordinary member service at every touch point. We hope that your next experience meets your expectations and look forward to serving your future financial needs.

• T

  Tay Curtis
  1

  I have been to the branch 5 times and each time I go the teller who is the same young lady with blonde hair glasses is slouched down on her phone. She has a horrible attitude and needs customer service improvement.

  Response from the owner

  Hi Tay, we apologize for the negative experience at our Gay St. branch location and appreciate you bringing it to our attention so that we can take measures to ensure that you as well as other members do not encounter similar experiences.

• S

  Sally Tornetta
  5

  Everyone that I have dealt with at Benchmark Federal Credit Union has been professional and pleasant to work with. The service is always thorough and accurate and timely. I give a 5 start rating to Benchmark Federal Credit Union employees, to the user friendly on line system and for the easy to use remote banking! !

  Response from the owner

  Thanks, Sally. We appreciate your membership and we're happy that you enjoy our online products!

• S

  Scott Bersak
  5

  First time at branch it started to downpour. the benchmark rep offered to walk me to my car with their umbrella. They were also very helpful to get me to consolidate my credit card balances to my benchmark credit card with no transfer fees and 12 month interest free. Very happy with the credit card.

  Response from the owner

  Thanks, Scott! We're happy to be able to help with the balance transfer.. as well as keeping you dry! Thanks for being such a great member.

• L

  Lauren Ninneman
  5

  I've been a member of Benchmark for 16 years & my parents for over 25 years. The staff is incredibly friendly & helpful. My questions are always quickly resolved & with a smile. I love knowing when I go into just about any location I will see a familiar face & trust my financial needs cared for property.

  Response from the owner

  Our favorite relationship is a family relationship. Thank you so much for the review, Lauren!

• V

  Victoria Rodgers
  5

  Benchmark has always ensured a positive experience with banking. A lovely woman helped me open an account. She followed up with me multiple times to make sure everything had gone smoothly and I received the proper documents.

  Response from the owner

  Thanks for the awesome review, Victoria!

• W

  Wayne H
  5

  Been here many times and always had a great experience. Whenever I needed help Benchmark would always be there to assist me. I opened two accounts with Benchmark many years ago and still with them to this day! The people who work at this location and other locations are friendly and welcoming.

  Response from the owner

  Thank you, Wayne. We appreciate the relationship!

• B

  B Bingham
  1

  I used Benchmark for a long time... I convinced my father to use Benchmark as well. The pandemic hit, I lost my job and they closed my account which prevented me from doing a multitude of things to just survive. They then sent a ATM card for a savings only account that didn't work. I now live in a state where I have to drive 40 miles to do shared branching. I will never ever again use Benchmark and will forever tell everyone I know about how badly I was treated there when I was going through a very difficult time. Worst credit union in PA.. Citadel is much more user friendly in every aspect of customer service. I will leave a one star review every year for the rest of my life!! Disgruntled.. yea a bit.. for sure. They'll take your money and smile and could care less about being a community. Citadel Credit Union's address is 1209 West Chester Pike, West Chester, PA 19382. Check them out you wont be left feeling like your less than human.

  Response from the owner

  We regret that you had a negative experience with Benchmark FCU and welcome the opportunity to discuss your experience in greater detail, so we can better serve our members and the community. Please feel free to contact our VP/Retail Services at (610) 429-1600 ext. 211.

• C

  Carlos Nunez
  5

  Great Credit Union! Friendly and Helpful! John is the man! Have my car loans, credit card, and home refinance through Benchmark. Saved tons! Check them out!

  Response from the owner

  Thanks for the kind words, Carlos. We're happy to be able to help you refinance! Thanks for being such a great member.

• V

  Vinnie Falco
  5

  I drive 30 minutes out of my way to come to this bank. They helped me get my car and have always treated me great. Everyone there is awesome.

  Response from the owner

  We love hearing stories like this, Vinnie. Thank you so much for allowing us to serve you. We appreciate the relationship!