Franklin Mint Federal Credit Union E Market St, West Chester

Franklin Mint Federal Credit Union Reviews

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  Steve Callahan
  5

  A great big thank you to staff of FMFCU west chester branch. They saved my daughter’s wedding by going above and beyond helping us out of a nightmare situation with time lines and cashiers check . In short they came thru when no one else could to beat a last minute dead line holding my daughter’s wedding in the balance. Thank you all so much

  Response from the owner

  Thank you for sharing your story Steve. We'll make sure to pass this along to our teams. We're so happy to have served you and your family when you needed help!

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  Matthew Waldron
  2

  Normally my experiences at FMFCU branches are great! The people are friendly and helpful. Maybe it was an off day but my one experience at this branch was...weird at best. I had to stop in to pick up an auto loan check after getting a call that everything was approved and ready. I stopped by on Tuesday around 4:20 PM and the doors were locked. Nobody seemed to be there even though the times on the door said 9-5. Well okay, no problem, I’ll stop by early the next day. I get there around 11-ish today and I’m the only customer, 4 people are behind the desk. No one offers to help or even makes eye contact until I randomly pick one to walk up to and say hi. It took a few tries to explain why I was there until one, who seemed to be a manager, chimed in to help. It was off to a bad start but the rest of it went okay once we were on the same page. However, I still got the overall vibe that I was...interrupting? Not like I was 100% unwelcome, but it just felt super odd. Especially in light of all my previous positive experiences at other branches. I’m not someone who usually leaves reviews, but I was struck by a general “this job would be great if it wasn’t for the customers” kind of feeling from my interactions here.

  Response from the owner

  We appreciate your comments. Mr. Famigletti left a message on your voice mail.

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  Samantha Garza
  5

  These people are amazing! Sumita is the absolute best! I left my wallet in my husband's vehicle and ran out gas, and they helped me grab some quick cash to fill up my tank. Franklin Mint is the best banking experience I have ever had

  Response from the owner

  We appreciate the review Samantha. We love to hear comments like this one and will pass it along to our team! As always, thank you for being an FMFCU member!

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  Shawn E Durnell-Ridgeway
  5

  Samantha and Sumita were very helpful and nice during my process. They walked me through it made it as easy as possible. I would highly recommend to go here especially for young people that are doing the process of a loan!

  Response from the owner

  Outstanding news! We appreciate your honest review and we'll pass it along to our staff!