Bellco Credit Union E Colfax Ave Suite O, Aurora

Bellco Credit Union Reviews

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  Alejandra Vega
  5

  I have been a Bellco Credit Union member for many years, and this branch by far has the best customer service. Lexi is very knowledgeable, has great customer service skills, and was able to help me update my account with no problem. Highly recommended!

• H

  Hilary Grouios
  1

  Bellco is by far the absolute worst bank we have ever dealt with. My husband had a loan on his car through them previously and had no problems. However, when he bought his car last year, they have continually dropped the ball every single step of the way throughout this whole process. After meeting the car's seller at this branch when we were purchasing the car, it took Bellco SIX MONTHS to get us the paperwork so that we could finally go get his license plate. This is after receiving multiple letters from Bellco threatening to repossess the car because we hadn't sent in the necessary paperwork, even though we had Fedex tracking information proving that the paperwork had been delivered to their office. Their reasoning was just that "they must have lost it." We ultimately had to pay to overnight the paperwork multiple times to them. Every single time we have needed something done from them, we have had to repeatedly call them to stay on top of them to make sure deadlines were met, even though that is their job and their responsibility. We ended up paying off the car about 3 weeks ago and we have yet to receive any sort of paperwork or confirmation or even the title to the vehicle since then. We just called them today and they said they are "sending the paperwork today." This has been how our entire experience has been with them so far for this transaction - if we need something done, we have to tell them to do it, because otherwise it won't get done by them. I have never been more frustrated with a bank or a loan, and it is truly reprehensible how incompetent this bank is and how terrible they are to work with. I do not trust them to take care of anything, as they have continually failed to do so through this whole process. Do not work with them. We are honestly floored at the disorganization and laziness that exists within this company.

  Response from the owner

  Hello, Hilary. Thank you for taking the time to share your feedback. Our goal is to provide a positive experience to all of our members and we are sincerely sorry to hear of any issues. If you are still in need of assistance, please consider emailing us at [email protected] with the name on your account and your preferred phone number so that we may have someone research this and follow up.- Ashley

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  Michelle Burds
  5

  I have been a Bellco member for a few years. I have my business as well as my personal account there. The staff is wonderful, and the branch manager, Josh is awesome!! Not only is Josh friendly, he is very aware of when there are two or more people in the lobby. He stops what he is working on and tends to the patrons needs! I love having a relationship with the people I do business and transactions with, and Josh and his Bellco team make that easy! Thank you for making me feel like my business and myself matter!!

  Response from the owner

  Thank you for taking the time to share your experience, Michelle. We are so appreciative to hear these things and look forward to sharing with Josh and his team. Thank you for your membership! Cheers!

• L

  Lucky's Auto Detail
  5

  I just became a member a few months ago and started off not so good at first and was very disappointed that I wanted to close my accounts. Ana stepped in and was very helpful and was able to help me out and she went above and beyond to make sure I was taken care of. I definitely recommend coming to Ana she is amazing! I will now be bringing my business accounts to Bellco.

  Response from the owner

  We are so happy to hear this and appreciate you sharing it with us. We will be sure to pass this kind review on to Ana and her manager. Thank you for your membership!

• K

  KT Meyer
  5

  I have been a long time member and always had great experiences with this bank. A couple of days ago I had an unauthorized purchase made on my account. Causing it to go negative. I was so frustrated because I incurred 2 overdraft fees on top of this. I went into this branch expecting to not get anything refunded but I thought it was worth a shot. Boy was I surprised when the lovely teller, Jennifer not only reversed my charges. But went back like 3 months and reversed another one I had so my balance ended up more than I expected!!! This is not only amazing customer service. We need more people like this during this stressful time in a pandemic! Thank you Jennifer for going above and beyond and making my whole day!!!!! I will always be a member of this credit union!

  Response from the owner

  Kt, we always appreciate hearing from our members! We're are so glad to hear that Jennifer was able to assist and we'll be sure to share this kind review with her. Thank you for your membership!

• p

  pRon Grant
  1

  Bellco as a whole is a classist instituion. Do not support them, here's why. I have been a resident to Colorado for two years and decided to relocate from the western slope to the Denver Metro area. I am low income and have been living in my car since April in order to afford to live in a State I Love. I gave this institution the truth about my living status and they denied me service. I have a legal address and a mailing address, both of which they declined as feasible addresses. At no time during my attempt to bank with them was I unemployed. We do not need prejudice institutions like this. I have verifiable documents to prove who I am, I have been able to retrieve my Social, my ID states the same legal address I gave them, I was able to get a Colorado MED badge, I was able to find employment, I have been able to prove a Citizen of the US and a Citizen of Colorado, I was able to take out a lease on a vehicle, gain insurance and gain employment. Above all else I have been able to find banking in the area and it was a much smoother process than Bellco. I was denied service because I stated I live in my Car and I believe this company does not have the right to stay in Business.

  Response from the owner

  Thank your for taking the opportunity to leave a review about your recent experience but are truly sorry to hear it. We'd like to have someone look further into this for you. When you have a moment, could you please send an email to [email protected] with your name and preferred contact information? Please include that you were contacted via your Google review. Sincerely, Shelby, Bellco Credit Union

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  Gavin Evans
  3

  I came in about almost two weeks ago asking about receiving my statement. I spoke to one of the bankers and he said he’ll call me within 2-3 days but I haven’t received anything and I am disappointed with the banker and his customer service skills.

  Response from the owner

  Thank you for taking the opportunity to write a review of your experience. We're sorry to hear this and would like to have someone step in and assist. When you have a moment, please send an email to [email protected] with your phone number. Thank you! -SD

• K

  Kenya Arroyo
  5

  Great place for banking, kind people, got a mask when in need of one. Thank you!

  Response from the owner

  Thank you for your membership and for this lovey review, Kenya. We look forward to sharing it with the Colfax & I-225 branch team. Kindly, Ashley

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  Thomas Shea Jr
  5

  Amazing staff, always the nicest people you could ask for, always has the answers you new and even remembers customers. Best credit union by far.

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  Aimee Aguilera
  5

  The financial advisors reakly know their stuff! Ask for Ivy.