BECU credit union N Newport Hwy, Spokane

BECU credit union Reviews

• N

  N Z
  5

  So although my debts have been pretty steady and a well paying job helped me keep ahead, a recent hospitalization sent everything over the edge and I found myself struggling on delinquent accounts. I knew I needed financial help, and after being turned down a number of times from others in the past, I decided to pop my head in and ask for more info. Justin was helpful, providing me with a bit to ponder over. Today, I returned with my wife and kid. We sat and spoke with Brittany, prepared to be totally turned down and told, once again, that nothing can really be done for me. She presented us with a couple options that she thought would be ideal for my situation, and thinking I was going to be rejected anyway, I decided to wing it and see what exactly could be done. Plot twist, I was approved to have nearly ALL of my debts consolidated at a monthly payment rate that is nearly a quarter of what I had been paying, on top of their 0% interest rate for 12 months. The best news I have heard in a long time. She was incredibly helpful, also made a few account adjustments for us, and genuinely seemed excited about what she was doing for us. Thank you. (I may or may not have cried a little afterwards) In addition, this branch is toddler friendly. Brittany, Corrina, and the third gal that was there (Didn't get her name) were absolutely amazing with my son. See a pic of him discussing opening his own account with Corrina.

  Response from the owner

  Thanks for the great review, N Z! We definitely strive to provide positive experiences for our members and we’re so glad we could help you make strides to achieving your financial goals. We've already shared your wonderful compliments with the North Spokane team. Thanks for being a BECU member!

• S

  Shawn Murbach
  1

  Horrible customer service! Highly don't recommend this bank for one no money only atm with limits unless you call to up your limit everything. Wait on hold for atheist ten minutes then get questioned tobe able to get your money. What a joke.. I refinanced with then big mistake. They never transferred my insurance information or gave me any account information to set auto pay up. I've gone into there brach a couple times to try and resolve issues and there rude. I'm switching my banking and recommend Noone to branch with this company!!!

  Response from the owner

  Hello, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• A

  Avery Foster
  2

  There are no tellers on the premises. This is an ATM banking only establishment. You can sit down with customer service representatives that can help with opening accounts. If you want to bank with Skynet BECU is for you.

  Response from the owner

  Hi, Avery. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• p

  paul lewis
  5

  This location has some of the best customer service I've ever had. However, their customer service over the phone is extremely unprofessional and lacks basic financial institution knowledge in order to help customers. What took multiple days with multiple hour long conversations and being hung up on my upper level management over the phone took 15 in this branch to resolve.

  Response from the owner

  Hi, Paul. We're so happy that your visit at our branch went so well. We are sorry to hear that you had a negative experience with our contact center. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.

• M

  Mridaho Krieg
  1

  Worst customer service ever. Wouldn't recommend. We financed a truck through BECU.. 29,000$.. paid off within 6 months and we've paid off all but 300$ of a 15,000$ loan in less than 5 months. Want to pay the remainder but they don't take cards either in store or over the phone. They want you to pull money from your other bank, deposit it into your becu checking account in order to pay off anything. Telling me they can only take payment off a card if my bill is past due is outrageous. In the process of trying to streamline service they've forgot how to actually take care of the customer. I will be closing my accounts.

  Response from the owner

  Mirdaho, Thank you for your review. We're sorry this is the impression you've been left with. It's important that we hear from our members, as we're continually looking for ways to improve. We’d like to chat with you further. If you’d like to be contacted, please send a direct message here and include your full name, and phone number and we'll follow up with you. Thanks!

• B

  Bethanne Ruff
  5

  Best customer service I’ve ever experienced at a bank in Spokane. They are all so friendly and helpful. It was nice having someone who wanted to sit down and explain details to me without being demeaning. I will be with them for life.

  Response from the owner

  Thanks for rating us 5 stars and for being a BECU Member. Have a wonderful day!

• K

  Kaitlyn Clark
  5

  Never had a bad experience at this bank! Corrina is the best! She has helped get all our car loans & she brought up the idea & helped us consolidated our money! Corrina always goes above & beyond for us! She is the reason we switched to becu!

  Response from the owner

  Thanks for the great review, Kat! Corrina is definitely a great asset to BECU and we are lucky to have her. That is really awesome to hear that she is the reason why you switched. I'll be sure that her manager sees these kudos! Cheers!

• A

  Ash Taylor
  5

  This is the most professional and friendly team you’ll find at a financial institution. I’ve been so impressed with every interaction I’ve had with them.

  Response from the owner

  Thanks for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear we continue to exceed your expectations. We've shared your compliments with the team. Have a great day!

• L

  Laura Steele- Bennett
  5

  Very nice people and excellent customer service everytime I am there. James and Brittany went above and beyond today especially.... Thank you !!!!

  Response from the owner

  Thanks for the great review, Laura! We always strive to provide positive experiences for our members, and am happy to hear that you receive it every time you are there. I'll be sure to pass along your specific compliments for James and Brittany to the manager. Have a great day!

• D

  Dennis Chambers
  5

  BECU is the best and one of the oldest credit unions