BECU credit union Stone Way, Seattle

BECU credit union Reviews

• C

  Ceila Zel
  2

  The employees are very nice, and I've never had anything but a pleasant experience when I go in to talk with them. However, they are unable to help with some basic issues. This branch doesn't have cash so you cannot cash a check. And, there is no way to call the branch specifically, you have to call an 800 number, wait for 15 minutes til someone from a call center answers, and then get transferred. The website is barely usable for me on mobile. EDIT: I just tried to call their 800 number today, and they didn't even put me in a hold queue. Just said to call back later or use the app (which, as previously mentioned, doesn't work on my mobile due to bugs). On the pro side, they are not evil (unlike the big banks) and they don't charge overdraft fees on checking accounts if they can transfer money from a savings account... that is a very nice feature. Also, they reimburse fees from non-BECU ATMs a certain number of times a month.

  Response from the owner

  Hi Ceila, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• J

  Jenny Nguyen
  5

  BECU continues to be the most pleasant credit union ever! Truly excellent service from Tallula. Expect to be taken care of like family, you're in good hands at this BECU. Tallula is a shining example of BECU's philosophy, "people helping people." She helped me complete my auto loan and papers with such patience, and now I'm a first-time car owner! In many instances where she could've been frustrated or irritated, she kept a professional and positive attitude and helped me find solutions. Thank you for caring! So proud to be a member at BECU!

  Response from the owner

  What a lovely review, Jenny! Thank you for sharing your experience and congratulations on your new car! We always strive to provide positive experiences for our members and we’re happy to hear that Tallula exceeded your expectations. We've shared your wonderful comments with the team. Thanks for being a BECU member!

• a

  a g
  1

  Please do yourself a favor and stay far away from this place. Check that was sent in for a car loan hasn't been processed in two and half weeks and payment is about to become delinquent. Per BECU policy, I cannot make a payment online, cannot make a payment over the phone, and cannot make a payment in person at a branch.

  Response from the owner

  Hi AG, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• S

  Sarah Reeves
  5

  Moving to BECU is one of the best decisions I’ve ever made, and I’m lucky to bank at this branch on Stone Way. Everyone I’ve interacted with here has been so kind, genuine, and genuinely helpful. I love co-ops!

  Response from the owner

  Thanks for the great review, Sarah! We definitely strive to provide positive experiences for members and we are glad to hear that our employees at our Wallingford location met your expectations. I will be sure to pass along your compliments to that team. Have a great day!

• T

  TUKYO
  5

  Trevor and Victor are stellar employees who have both helped me on multiple occasions. I would recommend them to help anyone who has financial questions, concerns or just needs information. Thank you guys so much for the help!

  Response from the owner

  Thanks for the awesome review, Tukyo! We strive hard to meet expectations of our members and glad to hear we hit the mark for you. Thank you for being a member!

• A

  Anelese Allen
  5

  I just called in for some info on student loans and got the most lovely rep ever. Very helpful and knowledgeable!

  Response from the owner

  Thanks for the great review, Anelese! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. Have a great day!

• R

  Rob Cranfill
  5

  Friendly people, handy location. No tellers as such - you need to use the ATM here for cash transactions. Fine.

• B

  Boosted Adventures
  5

  This is my preferred branch because they treat me nicely, even when I make mistakes, they are professional.

  Response from the owner

  Thanks for the great review, J P! We definitely strive to provide positive experiences for our members and we’re glad to hear we consistently meet your expectations. We've shared your compliments with the team. Have a great day!

• N

  Niki Venzendt
  5

  The best credit union is BECU

  Response from the owner

  Thanks for rating us 5 stars, Niki! We’d love to know more about your experience. If you’re willing to share, please email us at [email protected]. Thanks and have a great day!