Banner Bank S 1st Ave, Walla Walla

Banner Bank Reviews

• A

  Amy Jones
  5

  Employees are very kind and helpful. Not only they take the time to thoroughly fix your problem but go out of their way to educate you on building your credit. Banking with them for 6yrs now with no regrets 😊

  Response from the owner

  Thank you for leaving a review.

• S

  Sharon Lee
  4

  Hello….I started to take part in your survey and quickly realized it did not suit a Canadian, who is a US property owner utilizing the branch in Point Roberts. Believe me when I say the Banner Bank is excellent for us in our unique situation. We are able to pay our US related household bills on-line and take advantage of the Banner Bank MasterCard. All of which work very well for us. Our only downfall – and there is just one – is not being able to transfer US funds electronically from our RBC bank to Banner. We have to physically make a trip to the bank to deposit currency directly. And this is very hard at this time of the COVID crisis. We do mail US bank drafts (pony express would be faster) to a very trusted employee (Holly) to the Point Roberts bank location to make the deposit for us. Trust this information is of some service to the bank and perhaps this will change for the better in the near future. Best regards, Bob/Sharon Lee, Point Roberts and in Canada Coquitlam, BC

  Response from the owner

  Hi Bob and Sharon, Thank you for your honest and thorough review. I will pass along your comments to see if there is another funds transfer solution we can work out for you and also share your comments with Holly and the team at the Point Roberts branch. We're happy to have you as a client.

• A

  Alicia Elder
  1

  Awful bank practices from collections to “service fees” to overdraft charges. Don’t bank here!!!!!! Don’t believe me just google- Banner Bank Multiple Return Fees on One Item Class Action

  Response from the owner

  I'm sorry to hear about your experience and will share your feedback with bank management. In the meantime, if there is anything we can assist you with, please contact us at 800-272-9933, weekdays 7 am - 7 pm Pacific Time.

• J

  Jay Bjorn
  5

  Updated review. At first I thought that the bank gave all the small business covid -19 stimulus money to large companies. Banner just did what all the other banks were doing. Looks like they were able to get my small business approved. 5 stars to this bank. Thanks Banner for doing what is right!

  Response from the owner

  Thanks Jay for the review! We're so glad to hear about your experience, and appreciate you taking the time to update your review. Thanks for choosing to bank with us.

• K

  Kevin Hawman
  1

  I really appreciate the fraud center. But when they ask me to call immediately and then I am on wait for 45 minutes that just doesn't work. I was charged a lot of money but I had no idea what was going on because I couldn't ever talk to a person. I understand times are very tough right now and difficult for everyone. But some people are still working and don't have time to waste 45 minutes of their day when they still have to work.

  Response from the owner

  Hi Kevin, We're sorry to hear about your experience. This is not the level of service we want to provide. Please let us know if you still need assistance, we would like to make this right. Thank you for reaching out.

• J

  Joanne
  1

  POOR!!!! customer service especially "VANESSA RUIZ"is the WORST ONE from the Mortgage Lending Home Loans department she has a horrible and terrible rude attitude they need to get rid of her and get someone BETTER she's very unprofessional always on her personal cell phone

  Response from the owner

  Hi Joanne, and thank you for providing this feedback. We're sorry to hear about your experience and will share your feedback with bank management.

• B

  Bonnie Stahl
  1

  Your website says you own at 8am but that's not right don't appreciate wasting my time getting here early

  Response from the owner

  Hi Bonnie - sorry to hear this has happened. Our corporate offices, which is this location, open at 8 am on weekdays but if you were trying to visit the branch, which is across the parking lot, it opens at 9 am on weekdays. The branch address is 1 E Alder in Walla Walla if you want to view hours and services available at that location. Thank you!

• R

  Robb Lincoln
  5

  Great bank. Their online app is top notch and their customer service is exemplary.

• T

  TomDawg Fishing&Football
  1

  THEY ARE HORRIBLE.... DIANA IS THE WORST!!