U.S. Bank Branch E Alder St, Walla Walla

U.S. Bank Branch Reviews

• S

  Steve Virgo WEIGHT LOSS and MUSCLE BUILD
  1

  Penny didn’t want to help because they were going to closed soon. Worst bank and worst customer service. I got the feeling she was Prejudice. First I called the 1-800 number and they told me to come down the bank to deposit money in order to clear my overdraft fee and she said “I’m too late to clear my overdraft fees” but than I called the 800 number and the guy cleared my overdraft fees within 2 minute of the call. I don’t know what’s wrong with PENNY. Yes that’s her name. She couldn’t even tell me what my balanced was. I will never go to this bank again

  Response from the owner

  Hi Steve, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1074 to [email protected]. Once we receive your contact information we will reach out to you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• J

  James Tolson
  4

  My partner does her banking here. Not a lot of staff here, at this location. But they make up for it with friendliness. The inside of the bank is pretty sterile but it's a bank, so do not expect too much for ambience. We have been here when it has been extremely busy, so I would definitely stay away from here from 4:00 to 5:30 pm. I hope this helps you out.

  Response from the owner

  Hello, James! Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team

• C

  Cody Watson
  1

  I don't wanna ruin no individuals career but certain people there are not as courteous as their fake smile leaves them to be and you could tell they don't believe the words that they are telling you. A couple times a week I cash a check out of convenience my bank is on the other end of town because I don't have an account at US Bank they charge me $7 every time the check is over $50 but it seems to only happen 2 or 3 times a month out of the 8 times they only do it with discretion so why does this policy even stand I feel like they are robbing me and they owe me hundreds of dollars If not thousands over the past 10 years

  Response from the owner

  Hello Cody, Thanks for reaching out. It's true that there is a fee for the service of check cashing for those who don't have a checking or savings account with us. Check cashing is a service provided typically for account holders. If the branch has been waiving the fee, this is being done as an exception. Should you choose to open a checking or savings account with us, the fee would be waived as an account holder. I hope this helps. ^Caitlin

• C

  Connor McCaw
  1

  Branch lobby is still not open to the public. You have to walk through the drive thru. Even if multiple lanes are open often times just one teller is serving everyone. Not uncommon to have 6+ cars backed up waiting. Employees are friendly but time to open up and hire additional tellers if needed.

  Response from the owner

  Thank you for sharing your feedback, Connor. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• C

  Coleen Crowley
  3

  Manager and account representatives are wonderful. But, the new ATM is slow, inconvenient, and lately has been unavailable 6 times out of 10. The drive though is slow, slow, the teller is competent but is possibly the slowest person I have ever encountered at a bank. Why aren't there at least 2 tellers at the drive though when you can't even go inside to do business? Also. an ATM in the drive though would be great.

  Response from the owner

  Thank you so much for taking your time to leave this review, Coleen. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time.​ We’d like to report the ATM to our Help Desk to ensure a work order is put in to fix it. Please send us an email with your phone number to [email protected], including reference number 7842. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you. ^Jessica

• s

  stella clayton
  1

  Bank drive thru hours are not the hours listed. Extremely inconvenient to conduct business when you show up and it’s already closed. Twice I have tried to do business only to find it closed.

  Response from the owner

  Hello Stella, I'm very sorry for the inconvenience you've experienced. We are instituting temporary hours at our branches currently. You can find details about this on our website at usbank.com/covid19 We are keeping our online locator up to date with current branch details and hours. You can find this on our site as well, at usbank.com/locations I hope this helps and that you have a wonderful day. ^Caitlin

• W

  Whitney Daniell
  5

  The manager there is a god sent! He has helped Me out with difficult situations on more than one occasion and saved my day! The staff are amazing and always willing to do what they can.

• C

  Cheryl Canaday
  5

  Quick service from friendly, helpful tellers. Clean facility, ATM, no public restrooms. Disabled accessible parking lot and entrance.

• D

  Donna Wickre
  5

  Just had the best experience at US Bank. My first time here. Was treated fabulous. Crystel was professional and friendly.

• J

  Jesus Manuel Flores
  1

  Atm always down hopefully they've changed the Manager from 3 years ago...

  Response from the owner

  Hello Jesus. We are sorry to see that this is the case. if you come across an ATM that is offline or unable to perform a specific task, please send us an email to [email protected] with details and the location, and we will be happy to report it for maintenance. We thank you for taking a moment to share your experience. ^Ryan