Banner Bank W Court St, Pasco

Banner Bank Reviews

• W

  Wendi G
  5

  I think the small crew at Banner Bank do a good job despite the long lines due to the restrictions they have to implement. I am always greeted kindly and am impressed with their multi-language capabilities. I think they are doing the best they can.

  Response from the owner

  Thank you so much for your review, Wendi, and your patience!

• C

  Ceonica
  5

  Mindy provided truly exceptional customer service. She is friendly, professional & efficient. Thank you for your help!

  Response from the owner

  Thanks for sharing your experience with us, Ceonica! I'll be sure to pass along your comments to Mindy and the Pasco team.

• J

  Jagee Gee
  1

  husband and I have had a business account for 20 years and I’m considering moving my money to some place where management is competent that guy isack is terrible just the worst, small business are struggling too!!! In the past we have witnessed him reprimand staff in front of the long line of people I don’t know why I didn’t switch banks at that moment in time, a few years ago tried to harass the husband into moving my money from another bank there he acts above everything and everyone he asked to meet up with us to go over the account and he takes his sweet time to get to us.he’s nice up until you say no.no thank you. Banner bank do yourself a favor and get him out of there. I got to hand it to the crew it must be awnry to work there no wonder you see all these new staff members. Some of the tellers do a good job Mandy and mary kind folks the other teller I can’t understand much of and when I can not very nice.

  Response from the owner

  Jagee, please accept our apologies for your experiences. Hearing from our clients helps us to improve, so we thank you for the feedback. I have forwarded your comments to management. If we can assist with future needs by phone, please give us a call at 800-272-9933.

• C

  Cajun Supra
  3

  Staff is super friendly. No complaints there. Where this branch has room for improvement is in speed. This branch is slooooow. I'm not versed in banking practices, but I do not understand why multiple clerks will walk by several times and not help someone with a simple deposit when there is no other customers to assist, or being assisted. Drive up window has the same results. I have been the only one at the window and not get help for close to 10 minutes. And yep, you guessed it...there is either one, or no other customers at the counter getting assistance. Just a little more speedy please! Thx... EDIT: Raised to three stars because of the reply. Thanks for replying and I appreciate the concern you have shown.

  Response from the owner

  Hi Cajun, we are sorry to hear about your experience at the Pasco branch. This is certainly not the level of service that we strive to provide. We will pass your feedback along to branch management. Thank you!

• C

  Cheyenne Baker
  1

  This is the slowest bank on planet earth. A dead man coulda worked faster. I was in the drive through and it took over 30 min for the girl at the counter to take care of 4 customers. Please, if you would, speed things up a bit! Thank you!

• W

  Wilhelmina Johnson
  5

  Ten to six on a Friday night and they printed a new card for me! I am so grateful! Thank you Banner Bank!

  Response from the owner

  Wilhelmina, thanks so much for your review. We are delighted to hear that you were able to get a new debit card printed up by our Pasco branch team in time for the weekend!

• M

  Magdalena C Sanchez
  5

  Been using this bank for many years. Bank employees are always helpful and hard working! Really good people

  Response from the owner

  Magdalena, we are thrilled to hear that you have been pleased with your experience at the Pasco Court St. Branch. Thank you for leaving a review and for being a Banner Bank client.

• E

  Erica Castellanos
  1

  They gotta do something about how long they take. It’s annoying having to wait so long for a few deposits.

  Response from the owner

  Hi Erica, please accept our apologies for the wait you recently experienced to make deposits at the branch. If you're open to it, we'd love to discuss your deposit needs and see if we can work with you to identify options to make this experience easier for you in the future. Feel free to contact us at 800-272-9933.

• M

  Michael Landon (Mike)
  1

  Poor customer service, the staff can be rude and don't seem to know what they are doing.

• D

  Dave Hunt
  1

  They go the extra mile for you!

  Response from the owner

  Hello, Dave. We see you shared such a nice message, but changed from five stars to a one-star review. Is there something that has changed that we can share with the branch or address for you? We want to make sure your banking experience is positive every time you visit Banner Bank. Thank you.