Bank of the West S Garfield Ave, Alhambra

Bank of the West Reviews

• I

  Isaac Alisma
  1

  Hello, I am less than happy with this branch. I contacted this branch to handle an online matter. I was hung up on by the manager. (Jennifer) She never called me back, and I spoke to several reps there that lied about info. The carelessness that was displayed by the associates that I spoke to makes me not want to bank with B of W. I see why the reviews are bad.

• S

  Scape Sheep
  1

  I went to the branch opened a CD 10/11/2017 when I received a promotion coupon from the bank with 2% interest rate. Ms. O processed all paper work, she folded, put in a folder, and gave to me. 11/11/2018 was mature day, I supposed to get a renewal notice by mail and email according to account setting, but I got none. The CD was renewed automatically with 0.2% rate or pay 3% of principal for early with draw penalty. I also found out I did not get 2% rate I supposed to get but 1.5% for previous year. I talked to the manager, he denied that the branch had opened CD and did not answered me about the mistakes of renewal notice. I cannot trust this branch anymore.

• E

  Erick G
  1

  I went into this bank to try to open an account, after spending one hour opening the account the banker who was helping us made a mistake in the DOB and preferred names and he wanted us to come back another day. Unfortunately, I could not spare to spend more time driving around another day for a mistake he made. I told him I did not want the account open, and a week later I come to find out he opened the account without my authorization. I never signed for an account. I told him to cancel the process yet he still went forward and opened my account without my signature. Shady bank.

• M

  Miles
  5

  Highly recommend. Bank of the West is not your ordinary banking or financial institution. Staff personalized your needs to the financial services that the bank offers. My banker Deanna O contacts me when the bank is offering promotions that meet my banking needs.

• m

  martin liu
  5

  Very professional and responsible, nice staffs

• L

  Lee Hilborne
  5

  Great group of people. Very friendly and helpful. The branch is very nice.

• S

  Stephan Coleman
  5

  This bank is super clean and quiet, helpful staff.