Bank of America (with Drive-thru services) 55th Ave E, Bradenton

Bank of America (with Drive-thru services) Reviews

• J

  Julie D
  1

  So tired of this bank not being able to help this so called preferred customer. I just can't seem to count on them for my regular banking business. Special help to open my account that classified me as a preferred customer was no problem. Today I could not cash a check. Systems were down. Normally I would be understanding. It's just that this year I've made several different trips there expecting to deposit and cash checks only to find out I can't be helped. I've never dealt with a bank like this before. I'm disappointed too many times. I thank the owner for the response and trying to offer help. If only it were that simple. I already have the mobile app for deposits and have used it. I already know I can use the ATM and have used it. I have different needs. I help with the finances for my mother who resides in a facility. Under medicaid there are rules to follow. I wanted to cash the check for the money she is allotted monthly and not deposit it to my account. I have my parameters for what I believe is needed. I just never expected to be stopped so often at this branch from being able to follow through in a timely manner for transactions as simple as cashing a check. Again I would be understanding for it happening once or twice. Sadly, it's been more than that.

  Response from the owner

  We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using mobile banking to make your deposit. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• T

  Tee O
  5

  Great customer service at this Bank of America location, and miraculously, their lobby is open and available for services! Their staff is super friendly and helpful, and also actually answer the phones. While it can be a bit busy, they do their best to be as efficient as possible. Not surprised by how busy this location can be though, considering most BOA locations around are all closed. Highly recommend this branch!

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^jesse

• J

  J Patrick
  4

  This Bank of America has exceptionally good personel. Always friendly and helpful. One caveat is the drive through has been closed for awhile now so you have to enter the bank or use the drive through ATM or the walk-up ATM near the front door.

  Response from the owner

  Hello J, Thanks for sharing your positive experience. We're sorry to hear that the rest of your experience didn't meet your expectations but we appreciate your feedback. This will help us continue to improve our processes. ^phil

• N

  Noah Hilton
  1

  Called ahead to see if a notary was on staff, the representative stated I needed to make an appointment and asked for my personal information. In the end never provided an appointment time just a window between 12:30 and 1. Arrived at the bank to have a document notorized and was unable to since they signer was not a customer of the bank but I have been for many years. What does my business mean to this establishment if you can't help me or those near to me?

• P

  Phallan reed
  5

  Best bank ever. The staff is very nice and helpful. Thanks DK 😁

  Response from the owner

  Hi Phallan. Thanks for letting us know how helpful the staff was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^teresa

• L

  Lydia Sawyer
  5

  The staff at this location is extremely friendly. Kathy is the most efficient and sweetest teller I’ve ever had!

• N

  Nancy J. Walker
  5

  I am wheelchair bound and rarely have to wait for help. My husband and I both have accounts there. However, the staff changes too often.

• B

  Brytomsam
  5

  Great service and friendly staff. People writing bad reviews are bad people that don't deserve good customer service.

• K

  Kyle Krzeminski
  2

  Waited over an hour to see a bank representative and only 1 teller on Saturdays!