Bank of America (with Drive-thru services) Dr Phillips Blvd, Orlando

Bank of America (with Drive-thru services) Reviews

• G

  Grill Kings
  1

  Extremely Poor Customer Service. Every experience is a negative experience. Bank of America is short staffed, rarely has money for their customers whether it be Dr Phillips Kissimmee or Haines City customer service is 🗑 TRASH... This last representative wasted our time while sitting in the drive thru over 45 minuyes and then had us come inside to finish the transaction. After I parked and went inside and asked for a manager and once he seen us speaking to a manager he proceeded to interrupt us so of course I proceeded to put him in his place. Bank of (needs a new name) smh

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• j

  jacqualine dixon
  1

  Explain my situation to them at the door, I was told by The manager at the door her is system is down come back in 2 hours.So 2 hours passed came back only for her to say sorry I can’t help you.. She makes Bank of America customer service look like shit…

  Response from the owner

  Hello Jacqualine. We're disappointed to hear that your experience with the financial center manager wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• c

  celso mascarenhas
  5

  Been here many times, diandra is always helpful, thank you for your best customer service.

  Response from the owner

  Hello Celso. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. Thanks also for letting us know how helpful Diandra was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

• W

  William Giesecke
  1

  Theu used to cash EFS checks and make sure the balance is available but now we have to wait.All we get is sorry you'll have to suffer until next business day

  Response from the owner

  Hi William, we are sorry that we did not meet your expectations and know that your time is valuable. Bank of America is in the process of validating the check & collecting the funds. We use many factors to determine if a hold will be placed on a deposited item. These factors include your account history, account balances, the maker, the dollar amount & type of check being deposited. If you’d like us to research your account further, please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• R

  Raymond Keller
  5

  Bank Of America makes your day with seamless integration at breakneck speed. Like a Finely Tuned Orchestra! Thank You! Special shout out to Kim the manager and Ana who are Outstanding!

  Response from the owner

  Hi Raymond. Thanks for letting us know how helpful Kim was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Matthew

• M

  Mulheres em Orlando
  1

  Very poor service from Mrs Darling Santiago. I went at the bank, I was in serious problem. She didn't have common sense. Didn't want to help me. She said I had to call the bank. I showed that the phone wait was 30 minutes. She said I had to make an appointment. I tried, but online availability only was for a week later. After I complained she said to wait 1 hour and thirty minutes to be speak with someone. I didn't come back anymore. I don't know what's going on with this agency. Employees don't want to work. The only employee competently is LUZ. (super efficient). Unfortunately Luz was not there on this day.

  Response from the owner

  Thanks for sharing feedback about your recent experience with Darling. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^jan

• E

  Erick Gomez
  1

  Bank tellers are extremely slow! Stay away from this location.

  Response from the owner

  Hi Erick, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• y

  yusri jbh
  1

  The worst bank and customer service ever , I wish if there’s zero star

  Response from the owner

  Hi. We are disappointed to hear this and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• T

  Tarek Kowatli
  1

  HORRIBLE HORRIBLE EXPERIENCE, the teller is very rude and did not take me serious at all when I was trying to deposit a large check, simply refused and wouldn’t provide a good reason why. I left and went to my main franchise and they took care of it no issue. This place is very age discriminatory, just because I’m young and depositing a large check doesn’t mean I’m a scammer. I hope they get investigated

  Response from the owner

  Hi Tarek, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• w

  william smith
  1

  Took 4 business days to schedule a visit with a " manager"....who was less than helpful. The lobby was packed ....too few tellers...fewer " Managers '" and not the Bank of America of old. If English is your primary language, try to find another branch as it isn't at this branch.

  Response from the owner

  Hello William. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^Rachel