Bank of America (with Drive-thru services) Narcoossee Rd, Orlando

Bank of America (with Drive-thru services) Reviews

• N

  Nikki Monroe
  1

  The staff is nice but the wait time is horrendous! I come every week to deposit checks and each time I wait in line between 30 minutes to 1 hour; not to see a personal banker, but in the actual teller line. There is only 1-2 tellers and the time for each transaction is ridiculous. They have the branch manager walk around sometimes to ask the customer what transaction they are doing to try and alleviate the wait but that is not often. I can’t use the atm as I need to deposit by teller. Why not hire an additional teller? Customers come during lunch or want to stop in quickly to do transactions. Why does this need to take an hour to cash a check, deposit cash, etc?

  Response from the owner

  Hi Nikki. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• J

  Jillian Vance
  5

  To make an already ridiculously long story short, we had filed an insurance claim with our car, and had to get a cashiers check for the shop who was fixing our car. A couple of weeks later, the owner of the shop arrived at my house unannounced, telling me he lost the cashiers check asking for more money. As he was clearly scamming us, and never answered our calls again, we called Bank of America to see if they could handle this issue. After explaining we had to wait 90 days to make sure the check was not cashed, a very helpful and patient staff member, The T Le, took on our case and she did everything in her power to make this process easy for us. As anyone reading this can understand, this could be an extremely frustrating and difficult situation to go through, and she made sure that we did not take on any stress and handled it so perfectly. In a world that is understaffed, and overworked, she really stood out by trying to truly help her customer. We were on the fence about leaving BOA for business and for personal use, and she changed our minds! Thank you again The T Le

  Response from the owner

  Hi Jillian. Thanks for letting us know how helpful The Le was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well and all the details you've provided. We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Matthew

• X

  Xuperc Emanon
  5

  Niajee was excellent and have a bright and upbeat attitude. If the management read this I want to let you know you have and A+ employee.

  Response from the owner

  Good morning Xuperc, thanks for letting us know how helpful Niajee was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• R

  Ryan Young
  1

  I don't know if there are any good branches but this definitely isn't one of them. I went in early to set up a new account for our newborn. Manager said my wife had to be present to be on the account even though we have a joint account and advised that she could just do it online via her profile. I get home and she tries to do it online and is told by customer service she has to do it in person. We then go back to the branch with the baby, and she has to wait 20 minutes just to be told she has to make an appointment for a week later. There's a new Chase down the street, we'll be opening the account there instead.

  Response from the owner

  Hi Ryan. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  M M
  1

  I came in at 3:58 the lobby closes at 4pm to have a one page document notarized, I thought the bank closes at 5pm a representative named Tuy blatantly lied to me that Bank of America systems are down, now granted there are 6 people in the lobby making transactions with the teller behind glass. She tells me the system that does the notary is down so I question her theory that a notary is not a system but a stamp and signature, and she blatantly lies again and plays coy and states that the internet is down on her side of the building but not on the teller side when I look over at the tellers station. I tell her I understand you close at 4pm but don’t lie and say the internet is down when I see someone is on a computer in one of offices behind you and the tellers are processing transactions. If you don’t want to notarize the document because it two minutes to closing then by all means say that and ask that I come back tomorrow not around closing time, but to blatantly lie in a customer’s face that can be challenged really shows she doesn’t care about the customer not to mention the banking industry is ultra competitive there’s a bank on every corner. I’m so fed up with Bank of America fee layden service and lack of customer care, I’m seriously going to transfer the bulk of my funds back to my small credit union that understand my money is important to them as well as myself.

  Response from the owner

  Hello Michael. We are disappointed to hear this and we’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  American Eagle Food mart LLC
  1

  THANKS YOU VERY MUCH THAT YOU ARE AWARE THT YOU ARE A BANKER . NOT A CALL CENTER . DO YOU KNOW HOW MUCH RESPONSIBLTY IS AS A BANKER JOB? DO YOUR BRANCH BELIVE TO GIVE COSTOMER SERVICE AS BENAKER? TO THERE VALUABLE COUTOMER? IF COSTOMER COME PERSONELLY THREE TIME TO BRANCH BECAUSE YOU PEOPLE DO NOT BELIVE TO ANSWER PHONE CALL SO COSTOMER HAS TO COME TO BRANCH PERSONELLY AND REQUEST FOR INFORMATIN TO THREE DIFFERENT BANKERS FROM YOUR BRANCH AND ALL THREE BANKER FROM YOUR BRANCE PROMISE THEY WILL REVERT YOU IN 24 HR. AND OUT OF ALL THREE NO ONE HAS RESPONSIBELTY TO CALL COUSTOMR, AND UPDATE WHICH SAY THAT PERTICULER BRANCH BANKER DONT BELIVE IN COUSOMER SERVICE IS IT TRUE? IF NOT CHECK ALL GOOGLE REIVEW ABOUT YOUR BRANCH , WHICH WILL MAKE EASY TO UNDERSTAND , Still I am waiting Reply from banker it’s almost 2weeks (Chhelavda) and if I call bank no one answer phone call if anyone see this message from beach please call Chhelavda branch know who is chhelavda

  Response from the owner

  Hi. We apologize for the experience and appreciate yourfeedback. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• V

  Veronica Sykes
  1

  I had a noon appointment for a notary. I was told I had to wait, which is fine. However- come to find out that The, the notary who my appointment was under, her notary expired today. I had to wait for the only other notary who was busy with a client. This is unacceptable. From the look of the previous reviews, this is how this branch works.

  Response from the owner

  Hi Veronica. We are sorry that we did not meet your expectations. Your feedback is very important to us and we appreciate you letting us know what happened. If there is anything we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• K

  Kristin Cabrera
  1

  My mother passed away and I am the beneficiary on the accounts. The money is legally mine. For months I was given the run around. Every appointment and phone call I was told there was an error and they "fixed it" over and over again. Finally when I threatened legal they magically were able to write me a check at a branch that day.

  Response from the owner

  Hi, Kristin. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• Z

  Zac Chambers
  1

  No matter what time you call you’ll never be able to get ahold of someone at this location

  Response from the owner

  Hello Zac, we apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• L

  Lauren Cole
  1

  The only reason why I’m giving it a star is because of the polite and cheerful staff. It’s a constant 30 minute wait (minimum) Morning, afternoon....It just does NOT matter what time of day. They always have a full staff but only one person behind the counter. It baffles me to see employees standing around while there’s a line almost to the door. Closing my account very soon.