Bank of America (with Drive-thru services) Barnstable Rd, Hyannis

Bank of America (with Drive-thru services) Reviews

• N

  Natasha Cash
  1

  An hour long line to get in the door anytime you go, and once you're in there's another 30 min wait to reach the teller! Won't accept a deposit into any account if you're not a customer there therefore I wasted 2 hours of my day for nothing. Not to mention the bank security officer is rude! Thank God their not my bank!

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• E

  Elina Reismann
  1

  The tellers were busy talking to each other instead of helping customers, only one working!

  Response from the owner

  Hi Elina. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• A

  Arslan Arain
  1

  The worst bank never go there waste of time

  Response from the owner

  Hi Arslan. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• D

  Damaris Carpenter
  1

  Very disappointed while I was in line waiting for a bank teller, I hear a person (customer) speaking to a bank employee in one of their offices and their door was open and the employee was very loud telling the person (customer) that the reason his Bank of America app was not working was because his account was closed due to him over drawing his account and she repeated this loudly about 3 times where other people clearly heard what was happening. The person spoke Portuguese and his English was not very good and maybe she thought if she was louder he would somehow understand her. It's embarrassing that other people's business is put out there for others to hear, you have a door in your office for a reason. The manager was going into that office maybe to explain to the man what was happening and I asked if she could please close the door because everyone in line was hearing everything that was happening in that office. There's definitely no privacy at least that one employee at the bank did not care for that customer's privacy.

• A

  Andrea Lacey
  1

  ALWAYS BUSY!! Half the time I end up leaving because the line is out the door out the atm literally lined up in parking lot with 1 teller on. Horribly understaffed

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• M

  Melissa Skinner
  5

  The bank manager, Robert, was amazing! My daughter just entered into her first job. Robert went above and beyond to help her with her banking needs. It's always a pleasure to do business with this location!

• T

  Todd Richardson
  1

  BoA charges $8 to cash a check written from their own bank if you don't have an account with them. Cooperate greed at its finest.

  Response from the owner

  Hi Todd, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^sam

• B

  Babyrobert4
  1

  Never answers the phone. I’m switching to another bank.

  Response from the owner

  Hi. We apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• C

  Carlos Tapia
  1

  This bank is the worse on cape cape cod I waited over 30 minutes just to cash a check don’t waste your time do your banking somewhere else!!!

• F

  Francisco Pineda
  2

  Drive thrue is always a problem. These PEOPLE ARE ALWAYS BLOCKING THE MIDDLE LINE AND THAT BLOCKS THE ATM🙄

  Response from the owner

  Hi Francisco. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines