Bank of America (with Drive-thru services) Spring Hill Dr, Spring Hill

Bank of America (with Drive-thru services) Reviews

• D

  Dee Rodrigues
  1

  Stopped here to get cash from the ATM despite not being a BOA customer. The machine took my card for no reason. Was hung up on when I called the next day, and after the 6th call the rep says the outside machines are serviced by a 3rd party. So there's no way for me to get my card. Smh. Will never go near this bank again

  Response from the owner

  Hello Dee. I'm sorry your experience wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• J

  Judy Gifford
  1

  trying to get a appointment but bank is not helpful. need to get a notary to sign off on some paperwork i should be able to walk in and have that done

  Response from the owner

  Hello Judy, we are disappointed to read this but certainly appreciate your feedback. You can make an appointment to visit your nearest financial center at https://secure.bankofamerica.com/secure-mycommunications/public/appointments/?marketingCode=SRCHUNAUTH_ECSRCH. ^michael

• M

  Millie Lopez
  1

  TERRIBLE customer service given by Jody, the Assistant Manager. We were trying to get an account number from someone very ill and instead Jody said customer needed an appointment. Jody then went into the customers account to see his activity without his permission and told client she doesn't speak Spanish and client needs to tell her in English what he needs. Very poor customer service. I will report this incident to corporate security dept.

  Response from the owner

  Hi Millie. I'm very sorry to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• H

  H H
  1

  Went to this branch yesterday. Around 3 o'clock on a Tuesday afternoon. The line was nearly to the door, as usual. One teller for the huge line, one teller for the drive through, and one employee by the line arguing with customers as they attempt to discuss amongst themselves the consistantly long lines. As this is a problem EVERY time i walk in to this branch, I took a few pictures to show the line, with the six or so empty booths where tellers should have been. The previously unoccupied employee, seemingily excited by a new avenue of harassment beyond her standard queue argument with customers, mentions something about pictures not being allowed (inside a public lobby, where multiple cameras are already recording), then something about making a report to security. I'm not sure if the attempt to lower queues by placing a combative employee in the middle of them is the best answer, but it seems to have worked. Many customers were discussing closing their accounts. I have not had this trouble at the other branches, but hopefully this is not the business model they intend to replicate at their other local banks. When I got to the actual teller, she was very friendly. 😊

• T

  The Painted Soldier
  1

  Dreadfully I am forced to do banking for my work. I am always waiting for at least a half hour as there is never enough help at the teller line. This is the norm for Bank of America even back in Pennsylvania. This company is probably the worse financial company I have ever dealt with in 51 years. While the people are fairly nice I would never personally bank here.

  Response from the owner

  Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• K

  Kay
  5

  I went in today around noon to deposit a check. There was no wait at all, and the process was quick and easy despite said check being in my married name and my ID still being in my maiden name (thanks, COVID). The employees all followed masking and social distancing guidelines, as well, which was much appreciated. Overall, a fast and painless visit!

  Response from the owner

  Hello Kay. Thanks for letting us know how helpful our team member was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• t

  tracy cool
  1

  I feel bad for the employees who work here. The bank is always under staffed. Every time I go , there’s long lines . So don’t plan on getting in and out quickly. The only thing positive about this Bank are the employees are friendly and professional.

  Response from the owner

  Hi, Tracy. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• G

  Glam Ma
  2

  It took my husband 20min to come out of there. I called to see what was going on they only had 2 people working and both of them were talking to customers instead of taking care of those waiting to be seen. When he finally came out 3 more people came up. They had 6 people waiting out the door to be seen and I think they only let 2 or 3 at a time. They should have boa on 19 and cortez open on weekends.

  Response from the owner

  Hello. We apologize for the inconvenience. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^Rachel

• G

  Georgette Meredith
  1

  I waited online for 35 minutes the teller was very friendly and amazing but the branch itself that is absolutely unacceptable.....many people on the line talked about closing their accounts I'm thinking about it as well I don't have 35 40 minutes every time I need my teller.

• M

  Michael Gens
  1

  Monday after a long holiday weekend and they have only 1 person working the counter and 1 working the drive thru and they are very busy. Very poor planning and or schedule making on the mangers part. Glad this is not my bank I will not be a customer of this bank anytime soon!