Bank of America (with Drive-thru services) Lomas Blvd, Albuquerque

Bank of America (with Drive-thru services) Reviews

• C

  Crystal Aguilar
  1

  So slow, only one teller available for a very long line of people. Went to the drive through and still had to wait for the one teller to be able to help

  Response from the owner

  We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• C

  Cynthia Segura
  1

  I am in total disbelief. I was in line at the drive-thru before 4:00PM, closing time, waiting patiently and when I drove up they just walked away. Good thing they don't do that at the grocery store.!!!! Or any other businesses!!! If you're there before closing, you get taken care of.

  Response from the owner

  Hi Cynthia. We apologize for any inconvenience. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^susan

• A

  Abu s
  1

  Slowest bank I have ever been at and couldn't use ATM because I was withdrawing more money than the ATM would allow

  Response from the owner

  Hi, We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^sam

• T

  Troy Gresham
  4

  Great unless you have a dually truck. Too big

• A

  Aunt Sara
  1

  This branch originally had 2 drive up windows. They sealed one up. The service is extremely slow and usually only one person is working the front counter and the drive up window at the same time it seems. Then to top it off they move slower than a herd of turtles when they do finally get around to waiting on you. This is not the only location in town that is slow. Uptown is just as bad if not worse. I don't even bank here personally, just for business purposes. Which is even more infuriating, because I have work to get done and instead I am sitting in my car roasting waiting to be waited on by these sloths! Make sure to bring a bottle of water with you, the wait is that long, and on a hot summer day you will parched by the time you are driving away. Hire more people B of A, geez you are a bank, you have the money!

• R

  Rosa Garcia
  5

  They make banking easy. Once they get to know you you are treated like family. You are always treated with respect and dignity. Their focus is to help the customers. They are patient, ready to listen and provide solutions. It is a great place to bank.

• G

  GODLY
  5

  Always had a great fast experience but they’ve been closed for a few weeks

  Response from the owner

  Hi. We apologize for any inconvenience during this difficult time of uncertainty. We remain open to serve our clients while implementing changes within our financial center to follow CDC and government guidelines. Please visit https://locators.bankofamerica.com/ for updated information regarding your local financial center. ^marty

• A

  Alberto Griego
  1

  Worst service in Albuquerque for Bank of Americas. Everytime I come to this one. This time 30 min with 2 ladies just setting there. Last time every for this one. If I just went arcoss town I would of been done faster then the wait here.

• C

  Carla Lee
  1

  This branch is terrible. The employee’s are unfriendly and not helpful, and move at the pace of an iceberg. I wish I could give negative stars. Seriously, they make Wells Fargo look good! I would recommend using a credit union where you are not just another line item on their balance sheet.

• J

  John Sanders
  5

  All went smoothly. Was able to book appointment online. Amber called to confirm and was ready at the time I came in. She was able to do the few complicated things I had efficiently and effectively. A good experience with this branch.