Bank of America (with Drive-thru services) Wolf Rd, Albany

Bank of America (with Drive-thru services) Reviews

• M

  Mel J
  4

  Have only used the walk-up ATM, and it's always worked quickly and without issue. The machines even ask how you want the bills, so that you can select the distribution and not receive all 20s; not all of them do that. Will have to use the live inside Teller soon for the first time, so hoping the experience is positive.

  Response from the owner

  Hello Mel. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^tasha

• A

  Amanda Simmons
  2

  I go to this bank twice if not three times a week, during the week when the bank is not busy the customer service is prompt and very friendly. If you go to this bank on a Friday or a Saturday, around 11am they only ever have 1 teller behind the counter and the line is typically 7 people long with cars also waiting at the window. They also have a person who just stood by the door greeting, whom I know can also be a teller because he has helped me at the counter before. The tellers are always friendly to the customers and typically apologetic, but the management really needs to schedule more tellers on Friday and Saturday mornings when they are the busiest.

• W

  William Newell
  5

  Mr. Marcus Quinones is NOT ONLY a banking specialist, he is a PEOPLE PERSON SPECIALIST with the following SKILLS. Mr. Quinones LISTENS to YOUR ISSUE, does NOT INTERRUPT, UNDERSTANDS MANY ISSUES PRESENTED, and PROFESSIONALLY, with CARE, and THOUGHTFULNESS GOES DIRECTLY to RESOLVE THE ISSUE/SITUATION. I SINCERELY WANT EITHER THE BANK of AMERICA CEO or IMMEDIATE SUPERVISOR TO PLACE MY REMARKS in Mr. QUINONES PERSONNEL folder and notify him of them. He is what MAKES BANK OF AMERICA THE TOP LEADER IN BANKING BUSINESS. WILLIAM NEWELL

• r

  renjith francis
  1

  I went today ( 03/19/2021) on drive thru I am waiting there almost 20 minutes there no body come for help. One guy was sitting inside near the window he just watching me.

  Response from the owner

  Hi Renjith. We appreciate that you took the time to tell us this, even though you were disappointed with our drive thru. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^teresa

• e

  eric coleman
  1

  They charge 8 dollars to cash one of there own checks if you don’t have a Bank of America account..

• N

  Naila Rita
  5

  My experience with this location and with phipps goleta was excellent .completely opposite experience from central ave location

• J

  Jenn Berry-Youngs
  1

  WORST BANK OF AMERICA EVER! So incredible rude. Make the drive to ANY OTHER bank.

• s

  shan kao
  5

  best Bank of America in Wolf road!! it is big and close to road

• K

  Kirsten Mahler
  1

  Wolf Rd branch, Mr Geer, Not friendly nor bank knowledgeable.