Bank of America (with Drive-thru services) N Nova Rd, Ormond Beach

Bank of America (with Drive-thru services) Reviews

• L

  Lorenc K
  5

  Clean place, great customer service, plenty parking space. Jenny, the financial officer was knowledgeable, punctual and respectful.

  Response from the owner

  Thanks for sharing your experience and positive feedback about Bank of America and for letting us know how helpful Jenny was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jan

• D

  David Snow
  1

  If I could give this place 0 I would. Rude people at the counter who refused to help me get my debit card and refused to give my money when attempting to close out.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• J

  Jonathon Doddridge
  1

  Horrible experience, bank teller couldn’t read my i.d because they’re half blind and wouldn’t cash my checks. Thanks for nothing Andrea

  Response from the owner

  Hi Jonathon. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• S

  Shy Pokem
  5

  Not sure why the negative reviews. I went in today 12/16 with what I thought was going to be a major problem. Sat down with Jenny and showed her an email from my insurance company saying my escrow account never paid my premium and required immediate action. She made a few phone calls , One to their mortgage Dept an another to the insurance carrier. Turns out it was the carrier's error and I now have confirmation numbers and dates to show that in fact they were issued their check a month ago. I feel very fortunate to have stopped in today and watch Jenny go way above and beyond her duties by helping me out and assuring me everything was taken care of. All of the staff seemed very friendly and the customers seemed to know the tellers by name and it was honestly like going back in time. Very professional yet very friendly. I for one will be a lifelong customer. Michael M

• L

  Liz Prine
  5

  My daughter wanted her own bank account and debit card, so I made an appointment. The only critique I’d have is that we had to wait 15 minutes, but after that our visit went smooth. Manager Jenny Whitehair guided us through the process, answering any and all questions and concerns we had. She approached my daughter in a very personal manner, making this an official yet exiting step into the grown up world. Signing with her autograph, her own PIN number and her choice of debit card design. My son didn’t want one at first, but getting inspired by all this, he changed his mind and wanted an account and card for himself as well. Jenny did a great job making this a milestone for them both, and Bank of America now has 2 fresh new customers 👍😀 Ps I’d suggest to make an appointment instead of walking in and I’m sure you’ll receive excellent customer service.

  Response from the owner

  Hi Liz, thanks for letting us know how helpful Jenny was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• P

  Paige McCormac
  1

  I have never been to a bank that will not deposit cash into your account without an I'd. That's is the craziness thing I have ever encountered. Unless the woman at the window had nothing better to do than be rude to her customers. We normally don't bsnk at this branch, (and won't again) we were on our way to DMV to replace my husband's Drivers license and the DMV prefers another form of payment, so we stopped to deposit cash. H He had a picture of is old licence we had made a print byof which was clearly jon the pjoto

• N

  Neil Norman
  1

  This bank is manged HORRIBLY. BOA only cares about the bottom line not their customers. Called today with a question / complaint since BOA walk in is closed. Customer service rep told me to go to a location. She didn't even realize they are closed. She answered my question incorrectly as she wasn't listening to simple facts. When I repeated my question again..and now I'm annoyed ...she hung up on me. Chase is right next door and have my business account there. Chase is run far more efficiently. I will be closing all my personal accounts and cards with BOA this week!!!!! i GIVE BOA 10 THUMBS DOWN!!!!

• T

  TRUMP Forever
  5

  They are Literally the best bank in FL u could possibly go to. The love they have for the people and seeing that you are fully satisfied is truly out of this world. I actually love Bank of America more than my own family. Ps. Kat is so beautiful and she just gives u a heartwarming feeling.

• P

  Pauline Diller
  1

  went today FRIDAY TO DRIVE THRE AT 12"30 CLOSED I AM DISABLED and use drive thru will have to change banks

  Response from the owner

  Hi, Pauline. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• I

  Ilka Phoenix
  1

  Appalled Made an appointment and when arrived there where about a dozen people inside, more than half without masks!! This is unconscionable! After waiting outside and watching unmasked people come and go for 5 minutes I left to never return!