Bank of America (with Drive-thru services) Sam Rittenberg Blvd, Charleston

Bank of America (with Drive-thru services) Reviews

• s

  shankar pranjal
  5

  As an international visitor Booked an appointment and came Ruth and Amanda were really nice they helped with all the work just literally impressed by the services and support needs to be provided was done by them literally the best experience so far

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• R

  Renate Friason
  1

  I have spent countless hours trying to get a copy of a check to the IRA thru billpay. I was left on hold for exorbitant amounts of time and requested it be mailed to me. Never received it. I did this on 2 seperate occasions since I was told it would be 2 weeks to get it. So a month went by. Today I went to the bank to ask a BOA rep to call them for me and have it faxed to the branch so I could have it. I was told to sit in the lobby and call myself. I was on hold for 40 min and had to leave for an appointment. I called again after my appt and was told it would take TWO business days for a fax that, quite frankly, should have been sent the same day I requested it. I tried to call the Financial Mgr to tell him not to expect the fax to come for 2 days, using the card he gave me, and it was a number to a different branch. When I found & called the correct number, I had to navigate a phone tree that would end up saying "everyone was helping other customers" with no way to leave a message. I did that about 49 times before finally someone answered and I was able to tell them the fax wouldnt be there for 2 days! This is HORRIBLE customer service. I should be able to access copies of checks sent via bill pay anytime I want to on my own online. This was infuriating and it is not over yet.

  Response from the owner

  Hello Renate. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• J

  Jacob L
  1

  I arrived today at 12:20pm for some services regarding my accounts. The hours posted online(google) and the hours posted on their entry door that is taped outward facing is inaccurate, not up to date, and just misleading. The signage on their entry door indicates hours have been reduced from June 16 2021. The hours for the lobby this Friday August 6 2021 would have been 9am to 4pm. The lobby's doors were locked and lights were off when glancing inside thru the glass. Many fellow customers continued to arrive at the parking lot and were met with a disappointing reality that this location is closed/temporarily closed/reduced hours/closed down, I don't know which of these are the actual state of this branch.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• M

  Milan Smith
  1

  An African-American lady at the counter had a very bad service attitude. Because I don’t know how much my cash is. I asked her to use the money counter to check it for me. But she let me liquidate myself. And let me go aside. I can't do this lady's behavior. Are your Bank of America cash counters a decoration? I don’t make such low-level mistakes in other banks

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiffany

• T

  The Joys of Herding
  1

  The teller working 12/11/21 at 9:00 am at the location in the same shopping center as barnes and noble and TJ Maxx was just plain rude. Very unprofessional. Not helpful. Just rude. I would out her name but she was not wearing a name tag. I just opened my account, this was my first in-person deposit since I use direct deposit for my paycheck. I walk up and tell her that I want to deposit a check I hand her the check and my ID. She says I have to leave, fill out a deposit slip, then get back in line. She was not kind, did not explain why this made more since than her helping me, or anything. I wasted another 10 min in line because of this. As someone who has been a teller I can tell you this would NEVER have been accepted at my bank. If it is policy be kind, apologetic, and explain why. Don't just say, "You have to get out of line, fill out a deposit slip over there, then get back in line." I have NO idea what my account number is. I literally spent 45 seconds (at the MOST) writing my name and address to get back in line and wait 10 minutes after already waiting 5 min. I now want to close my brand nee account because of the quality of customer service.

  Response from the owner

  Hi. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alex

• m

  michael campbell
  2

  Will not print a courtesy check to transfer my money. Gave me expensive options or using an app. Sorry that I don't trust an app to send big money via my cell phone. Just a long, negative experience

  Response from the owner

  Hi Michael. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• S

  So deTo
  1

  Ive been loyal to BOA for 20+ years with personal and business banking. Now BOA is nothing but an inconvenience with no resolution in site. Stop claiming COVID for your lack of customer service for when you are actually open which is almost NEVER. We voted today in a board meeting that we will be changing financial institutions ASAP. It will be a very tedious and time consuming move, but ANYTHING is better that what BOA has to offer in West Ashley - DO NOT RECOMMEND!

  Response from the owner

  Hi. We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^tasha

• W

  Walker Rice
  1

  Extremely disappointed in the service that Daniel Parsons and his staff generate towards their customers. They have truly have shown that they don’t care about their customers. I have been waiting for 2 weeks for a follow-up call or even email, neither of which have came through. In addition, I still yet to receive any word on my issues that were addressed or received my new cards. As someone who holds both a personal and business account with this bank and branch, I am beyond ready to take my business elsewhere. Steer clear.... Long wait times, terrible customer service, unfulfilled promises.

• E

  Evan Guthrie
  5

  Bank of America on Sam Rittenburg Boulevard in West Ashley is a well managed bank branch that provides excellent customer service when you need it the most. I have been impressed every time I have been here and they have got the job done. They are a good choice for banking no matter what you are trying to do.

• D

  Dalton Cornforth
  1

  All they want to do is sell you on things you don’t need. Spent 2 hours listening to them try and sell me on credit cards and different loans. All I needed was a checking account and savings account. It’s been 21 days since my visit and I still do not have a debit card. Called back into the branch and all they wanted was for me to schedule another appointment. Completely ridiculous!!!