Bank of America (with Drive-thru services) W Central Ave, Wichita

Bank of America (with Drive-thru services) Reviews

• L

  Laurie Rogers
  5

  This BOA branch appears to be the only one open on the west side of Wichita. The line was long and when we got to the counter we realized there was only one teller working! One! The blonde haired young man whose name i didn't get deserves 5 stars across the board. Even though he was wearing a mask I could see from his eyes that we were being greeted with a smile. He was upbeat, warm and inviting and our transaction was done in a split second. He was fast! He didn't miss a beat! Most importantly and why I felt it necessary to leave a review... the pressure that young man must be feeling would cause the vast majority of people to walk out on a job but HE is there with a smile making each person he helped feel like a valued Bank of America customer. (I had time to watch him :-) Every once in a while you will have an interaction with a person that restores a little faith. I wish I had his name but it shouldn't be hard to find him. Kudos to you, blue eyes!

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America, Laurie. We appreciate you taking the time to let us know and thank you for being a valued Bank of America customer.

• A

  Austin St. Peter
  1

  Have called three different locations (including this one) for the past 30 minutes. 10AM on a Monday and not a single individual available for a phone conversation? Never had this much trouble trying to contact a BoA in my whole life. Horrible service.

  Response from the owner

  Hi Austin. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• J

  Joeseph Rivera
  1

  Just like all the rest of the branches in Wichita, they DO NOT want your business, as a customer, your actually an inconvenience to them lol, if your not out guessing which branch is open right now because they don't know how to keep their schedules right, then your probably being told they can't help you

  Response from the owner

  Hello Joeseph. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• B

  Beverly Scott
  1

  Horrible phone service. I needed to speak with a rep from this bank about a medicare payment that was rejected and the monet is still sitting in my account. Called this bank several times never could get through. Kept sending me back to a recording. I am not able to get to this bank. This is horrible customer service.

  Response from the owner

  Hi, Beverly. We appreciate your feedback. This will help us continue to improve our processes. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• r

  robert Mallernee
  1

  Update 6 months later im still not happy with the limited inside open locations and too many closed locations, using covid 19 as a way to not let you get your cash and they changed their ATM cards without notice, due to a mistake in their systems. I can eat , shop, do everything but get to my cash..9am is late for inside locations to open knowing we all have waited thru covid 19 for a year...let's be nicer to your money holders n less bankers hours n golf its time for you to open locations inside and get to helping us and sacrifice like we did..they made the mistakes and act rude ..they almost enjoy telling us NO..its sick.

  Response from the owner

  Hi, Robert. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• B

  Blake Romero
  2

  Only one teller is ever working and the drive through is always closed.

  Response from the owner

  Hi Blake, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  J Petty
  1

  Brought my 3&4 yr old in with me and they were told to be quiet by a worker. They weren’t even loud and they’re kids. Had one teller working, maybe if you had more workers my kids wouldn’t of been in there longer than you liked.

  Response from the owner

  Hi, J. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• J

  Jared Venable
  1

  It's always a nightmare having to deal with this bank or this branch. Good luck catching someone actually working.

  Response from the owner

  Hello Jared. We'd like to hear more about your experience so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^mark

• T

  Tony Ahlstedt
  5

  Great Bank! I was running late and needed to withdraw funds in order to complete the purchase of my new home the following morning. I called the bank and they offered to let me in shortly after closing @ 5pm. Great customer service! My thanks to the Central Branch team!

• D

  David Blanding
  1

  Once again the bank is closed. They open for couple days then close for week or two. Then you have to go to 21st and Ridge where they have 1 teller sometimes 2 working. Plus hours are 10-4. Give me a break You can keep drive thru open till 6 if you cared at all about customer service